University of Kentucky
STEPS CRM Admin
CRM
Salesforce
Edtech.com's Summary
University of Kentucky is hiring a STEPS CRM Admin. The role involves building and supporting case management workflows and knowledge bases, translating business needs into Salesforce solutions, creating reports and dashboards, and improving processes while supporting omni-channel service tools.
Highlights
- Build and support case management workflows and knowledge bases
- Translate business needs into effective Salesforce solutions
- Create reports and dashboards that facilitate decision-making
- Improve processes and support omni-channel service tools
- Hands-on experience required with Sales Cloud and Service Cloud
- Experience with Web-to-Case, Phone-to-Case, Chat-to-Case, and case escalation
- Proficiency in Agentforce and reporting/dashboard tools
- Experience Cloud knowledge is a plus
- Salary range is $22.00 to $25.00 per hour for a full-time, temporary position
- Position is within the Marketing and Brand Strategy department
STEPS CRM Admin Full Description
STEPS CRM Admin
Posting Details
Job Title | STEPS CRM Admin
Requisition Number | TE09175
Department Name | 3R150:Marketing and Brand Strategy
Work Location | Lexington, KY
Salary Range | $22.00 - $25.00/hour
Type of Position | Temporary
Position Time Status | Full-Time
Required Education |
Required Related Experience |
Required License/Registration/Certification |
Physical Requirements | Sitting for long periods of time.
Shift | Work Shift
M-F 8-5
Expected # of Hours Per Week
40
Job Summary | We’re looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.
What you’ll do: Build and support case management workflows and knowledge basesTranslate business needs into effective Salesforce solutions Create reports and dashboards that drive decisions Improve processes and support omni-channel service tools
What you bring: Hands-on experience with Sales Cloud & Service CloudWeb-to-Case, Phone-to-Case, Chat-to-Case & case escalation Agentforce and reporting/dashboard experience Experience Cloud is a plus!
If you’re collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we’d love to hear from you!
Skills / Knowledge / Abilities | Salesforce CRM
—Service Cloud
—Web to case
—Phone to case
—Chat to case
—Agentforce
—Reports and Dashboards
—Case escalation
Does this position have supervisory responsibilities? | No
Preferred Education/Experience |
Deadline to Apply | 02/03/2026
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Requisition Number | TE09175
Department Name | 3R150:Marketing and Brand Strategy
Work Location | Lexington, KY
Salary Range | $22.00 - $25.00/hour
Type of Position | Temporary
Position Time Status | Full-Time
Required Education |
Required Related Experience |
Required License/Registration/Certification |
Physical Requirements | Sitting for long periods of time.
Shift | Work Shift
M-F 8-5
Expected # of Hours Per Week
40
Job Summary | We’re looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.
What you’ll do: Build and support case management workflows and knowledge basesTranslate business needs into effective Salesforce solutions Create reports and dashboards that drive decisions Improve processes and support omni-channel service tools
What you bring: Hands-on experience with Sales Cloud & Service CloudWeb-to-Case, Phone-to-Case, Chat-to-Case & case escalation Agentforce and reporting/dashboard experience Experience Cloud is a plus!
If you’re collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we’d love to hear from you!
Skills / Knowledge / Abilities | Salesforce CRM
—Service Cloud
—Web to case
—Phone to case
—Chat to case
—Agentforce
—Reports and Dashboards
—Case escalation
Does this position have supervisory responsibilities? | No
Preferred Education/Experience |
Deadline to Apply | 02/03/2026
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Have you used a CRM software? If yes, which one?
(Open Ended Question) - * Which best describes your experience in administering a CRM?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Describe any previous work experience you have with managing enterprise level systems like Salesforce CRM or Marketing Cloud.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
805 Las Cimas Parkway Suite 400 Austin, Texas, 78746
- © University of Kentucky
- Lexington, Kentucky 40506
- An Equal Opportunity University
- Accreditation
- Directory
- Privacy Policy
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