University of Kentucky
STEPS Customer Access Assistant
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $15 per Hour
💻 Customer Success
🗓️ May 16th, 2025
Edtech.com's Summary
Highlights
- Manage state-wide and out-of-state call forwarding.
- Essential knowledge of medical terminology and UK Healthcare systems.
- Utilize internet-based phone systems and multiple computer applications.
- Hourly compensation of $15.00.
- Temporary full-time position.
- Shift timings are from 10:30 am to 8:30 pm.
- Strong dedication to customer service required.
STEPS Customer Access Assistant Full Description
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Requisition Number | TE08802
Department Name | H3280:Command Center
Work Location | Lexington, KY
Salary Range | $15.00/hour
Type of Position | Temporary
Position Time Status | Full-Time
Required Education |
Required Related Experience |
Required License/Registration/Certification |
Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs.
Shift | 10:30 am – 8:30 pm
Job Summary | Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services.
Skills / Knowledge / Abilities | The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience |
Deadline to Apply | 05/31/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Optional Documents
- Resume
- Cover Letter
- © University of Kentucky
- Lexington, Kentucky 40506
- An Equal Opportunity University
- Accreditation
- Directory
- Privacy Policy
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