Edtech.com's Summary

Lightspeed Systems is hiring a Strategic Account Manager to oversee a portfolio of school districts, maximizing client value and acting as the primary contact. The role involves managing client relationships, driving retention and growth, and leveraging product insights to optimize solutions for district partners.

Highlights

Manage and build trust with school district clients by understanding their needs and initiatives.
Leverage insights to optimize usage of Lightspeed Systems products for clients.
Lead account planning meetings and serve as a strategic thought partner.
Drive renewal and growth by anticipating client needs and managing risk.
Identify and close cross-sell and expansion opportunities, tracking sales stages in CRM.
Evaluate client health metrics, forecast risks, and address escalations proactively.
Maintain accurate client and account data in CRM systems; Salesforce experience preferred.
Bachelor's degree preferred with at least 3 years of B2B sales experience, ideally in EdTech or SaaS.
Strong communication, consultative selling skills, and ability to manage complex sales cycles.
Position requires travel for client meetings, industry events, and occasional team gatherings.

Strategic Account Manager Full Description

We’re seeking a passionate Strategic Account Manager to maximize client value and serve as the primary point of contact for a portfolio of school districts in an assigned territory. You’ll oversee the relationships and strategize with our district partners to ensure both retention and growth, while delivering a delightful client experience.

KEY RESPONSIBILITIES

Client Relationships: Establish trust and rapport with clients, demonstrating a deep understanding of district needs and initiatives
Solution Optimization: Leverage insights to maximize potential of Lightspeed Systems’ products for clients
Oversee Account Planning: Lead planning meetings with key stakeholders and serve as a thought partner for clients
Renewal and Growth Management: Anticipate needs, mitigate risk, and position accounts for expansion.
Cross-Sell Solutions: Identify and close opportunities for expansion and cross-sell, tracking all stages of the sales process in the CRM
Manage At Risk Relationships: Mitigate client cancelation requests and coordinate with necessary cross-functional teams to identify opportunities to save the renewal, resolve client issues, and help drive retention
Performance Analysis: Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
Evaluate Client Health: Navigate, interpret, and leverage internal tools to measure and report on client experience, account health, product utilization, consumed content, and realization of value drivers
Manage Escalations: Take corrective actions in a timely manner based on this visibility and make recommendations to help clients be more successful
Data Accuracy: Maintain accurate data in the CRM, such as client contact information, licenses, pricing, and special agreements

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job:

Bachelor's degree preferred, with minimum 3 years of B2B sales experience, preferably in EdTech or SaaS
Client-obsessed; seeks to develop deep relationships with key stakeholders to become a strategic thought-partner
Confident in identifying areas of expansion through cross-selling and upselling
Excellent communication and presentation skills, both written and verbal
Ability to understand and articulate complex technical solutions to diverse audiences
Skilled in consultative selling and solution-based approaches
Proficient in managing complex sales cycles with multiple stakeholders
Adept at using CRM systems (Salesforce experience preferred) and sales enablement tools
Comfortable with remote selling techniques, including video conferencing and virtual demonstrations
Ability to work independently while also collaborating effectively with a team
Adaptable and thrives in a fast-paced, evolving environment
Passionate about education and technology's potential to improve learning outcomes
Ability to manage time efficiently and effectively in a fast-paced, team environment
Proficient in Microsoft Office Suite

Note: This role will require travel for client meetings, industry events, and occasional team gatherings

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.

ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
Retirement-- 401(k) matching up to 6%
Other -- Work from where it makes sense. Pet insurance.

ABOUT OUR ATX HQ

If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.

15,000 sq. ft. of open work area, offices, and huddle rooms
Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
A state-of-the-art fitness center (with outfitted locker rooms)
Physical therapist onsite regularly
Indoor and outdoor casual collaboration spots
Pet-friendly office environment
A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

Original Job Description

KEY RESPONSIBILITIES

Client Relationships: Establish trust and rapport with clients, demonstrating a deep understanding of district needs and initiatives
Solution Optimization: Leverage insights to maximize potential of Lightspeed Systems’ products for clients
Oversee Account Planning: Lead planning meetings with key stakeholders and serve as a thought partner for clients
Renewal and Growth Management: Anticipate needs, mitigate risk, and position accounts for expansion.
Cross-Sell Solutions: Identify and close opportunities for expansion and cross-sell, tracking all stages of the sales process in the CRM
Manage At Risk Relationships: Mitigate client cancelation requests and coordinate with necessary cross-functional teams to identify opportunities to save the renewal, resolve client issues, and help drive retention
Performance Analysis: Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
Evaluate Client Health: Navigate, interpret, and leverage internal tools to measure and report on client experience, account health, product utilization, consumed content, and realization of value drivers
Manage Escalations: Take corrective actions in a timely manner based on this visibility and make recommendations to help clients be more successful
Data Accuracy: Maintain accurate data in the CRM, such as client contact information, licenses, pricing, and special agreements

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job:

Bachelor's degree preferred, with minimum 3 years of B2B sales experience, preferably in EdTech or SaaS
Client-obsessed; seeks to develop deep relationships with key stakeholders to become a strategic thought-partner
Confident in identifying areas of expansion through cross-selling and upselling
Excellent communication and presentation skills, both written and verbal
Ability to understand and articulate complex technical solutions to diverse audiences
Skilled in consultative selling and solution-based approaches
Proficient in managing complex sales cycles with multiple stakeholders
Adept at using CRM systems (Salesforce experience preferred) and sales enablement tools
Comfortable with remote selling techniques, including video conferencing and virtual demonstrations
Ability to work independently while also collaborating effectively with a team
Adaptable and thrives in a fast-paced, evolving environment
Passionate about education and technology's potential to improve learning outcomes
Ability to manage time efficiently and effectively in a fast-paced, team environment
Proficient in Microsoft Office Suite

Note: This role will require travel for client meetings, industry events, and occasional team gatherings

ABOUT US

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
Retirement-- 401(k) matching up to 6%
Other -- Work from where it makes sense. Pet insurance.

ABOUT OUR ATX HQ

15,000 sq. ft. of open work area, offices, and huddle rooms
Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
A state-of-the-art fitness center (with outfitted locker rooms)
Physical therapist onsite regularly
Indoor and outdoor casual collaboration spots
Pet-friendly office environment
A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

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Strategic Account Manager

Edtech.com's Summary

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