Cornerstone OnDemand
Strategy and Business Operations Director
🇺🇸 Remote - US
🕑 Full-Time
💰 $150K - $240K
💻 Operations
🗓️ November 25th, 2025
SaaS
Edtech.com's Summary
Cornerstone is hiring a Strategy and Business Operations Director to lead strategic planning, business operations, and cross-functional alignment within the Global Services & Support organization. The role involves partnering with senior leadership to drive operational excellence, manage strategic initiatives, and deliver actionable insights that support business performance and transformation.
Highlights
- Lead annual and quarterly business planning processes for the Global Services & Support organization
- Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards
- Track and report on key metrics including utilization, margin, CSAT/NPS, and backlog
- Serve as trusted advisor and operational partner to the SVP of Global Services & Support
- Drive cross-functional strategic programs to improve customer experience, operational efficiency, and scalability
- Collaborate with Business Intelligence and Finance to deliver insights and evolve performance KPIs
- Require 10+ years experience in management consulting, strategy, or business operations, preferably in SaaS or technology
- Must have strong executive communication, leadership influence, and advanced Excel, PowerPoint, and data visualization skills
- Bachelor's degree required; MBA or advanced degree preferred
- Base salary range: $150,000 - $240,000 USD, with additional bonuses and benefits
Strategy and Business Operations Director Full Description
Strategy and Business Operations Director - United States
Remote, United States
We're looking for a
Strategy and Business Operations Director - United States
This role is Remote, United States
Strategy and Business Operations Director
Overview
We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplier—responsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization.
The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.
Key Responsibilities
Strategic Planning & Business Operations
Strategy and Business Operations Director
Overview
We are seeking a strategic, execution-focused Director of Strategy and Business Operations to partner directly with the SVP of Global Services & Support. This role is a critical force multiplier—responsible for driving strategic planning, operational excellence, and cross-functional alignment across our global Services and Support organization.
The ideal candidate combines strong business acumen, analytical depth, and operational discipline with the ability to navigate ambiguity, influence without authority, and deliver measurable impact at both the strategic and execution levels.
Key Responsibilities
Strategic Planning & Business Operations
- Lead the annual and quarterly business planning processes for the Global Services & Support organization.
- Partner with Finance, HR, and Strategy teams to develop budgets, headcount plans, KPIs, and performance scorecards.
- Track and report business performance against key metrics (utilization, margin, CSAT/NPS, backlog, etc.), surfacing insights and recommended actions.
- Drive operational reviews (QBRs/MBRs) and prepare executive-level materials for the CEO, CFO, and Board discussions.
Executive Partner to the SVP
- Serve as a trusted advisor and right-hand partner to the SVP in key meetings, decisions, and initiatives.
- Translate strategic priorities into actionable programs and ensure cross-functional accountability and follow-through.
- Manage leadership operations — including staff meetings, ELT updates, and organization-wide communications.
- Streamline execution and drive clarity around strategic goals, priorities, and success measures across the organization.
Transformation & Strategic Initiatives
- Lead strategic programs that advance the organization’s transformation agenda (e.g., customer experience redesign, operational efficiency, partner enablement).
- Drive cross-functional projects across Services, Support, Product, and Sales to improve scalability and customer outcomes.
- Establish governance and frameworks to support global consistency in processes, tools, and delivery models.
Data & Insights
- Partner with Business Intelligence and Finance to deliver insights that guide operational and strategic decisions.
- Define, monitor, and evolve KPIs that measure performance, productivity, and customer value realization.
- Use data storytelling to influence leadership decisions and investment priorities.
Qualifications
- 10+ years of experience in management consulting, strategy, business operations, or chief of staff roles, ideally within a SaaS, cloud, or technology company.
- Strong understanding of professional services, customer success, and support business models.
- Exceptional executive communication and presentation skills; comfortable engaging at ELT and board levels.
- Proven ability to lead through influence and manage cross-functional initiatives.
- Highly analytical with advanced Excel / PowerPoint / data visualization skills.
- Experience managing business rhythms (OKRs, QBRs, forecasting, dashboards) and executive governance.
- Bachelor’s degree required; MBA or advanced degree preferred.
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 150000 - 240000 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
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