Pennsylvania State University
Student Account Associate
🇺🇸 Hybrid - University Park, PA
🕑 Full-Time
💰 $42K - $61K
💻 Other
🗓️ November 12th, 2025
Edtech.com's Summary
- Provide counseling and guidance on university student account policies and procedures.
- Perform in-depth analysis and resolve issues related to student accounts.
- Assist students and families through billing, financial aid disbursement, and refunding processes via phone, email, virtual, and in-person visits.
- Accept and post payments, issue receipts, and reconcile transactions.
- Required skills include strong attention to detail, critical thinking, interpersonal, written, verbal, and customer service skills, along with advising and counseling abilities.
- Knowledge of Microsoft Word and Excel is necessary; experience with student and business software is preferred.
- Education requirement is an Associate Degree plus 4+ years of relevant experience or equivalent combination.
- Background check and credit history check required.
- Flexible hybrid work arrangement allowing 2 to 3 remote days per week.
- Compensation ranges from $42,100 to $61,000 annually, with competitive benefits including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount for employees and eligible dependents.
Student Account Associate Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
- Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account
- Provide a high level of in-depth analysis concerning student accounts
- Resolve issues with student accounts
- Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar
- Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions
- High level of attention to detail and critical thinking skills
- Strong interpersonal, written, verbal, and grammatical skills
- Excellent customer service skills
- Advising and counseling skills
- Knowledge of Microsoft Word and Excel
- Experience with student and business systems/software is preferred
Employment with the University will require successful completion of background check(s) in accordance with University policies. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
The salary range for this position, including all possible grades, is $42,100.00 - $61,000.00.
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