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Cleveland State University
Student Account Specialist (2 of 2)
🇺🇸
Cleveland, Ohio
🕑
Full-Time
💰
TBD
💻
Finance
🗓️
August 24th, 2026
Edtech.com's Summary
Cleveland State University is hiring a Student Account Specialist. The role involves handling customer service, payment processing, account entries, and third-party transactions while preparing student documents and processing requests in a timely manner. The specialist applies payments according to CSU policies and collaborates with Bursar staff to support departmental goals and maintain professional stakeholder interactions.
Highlights
- Manage customer service, payment processing, holding account entries, and third-party transactions.
- Prepare student documents and process requests received by the Bursar’s office timely.
- Apply payments to appropriate accounts following CSU policies and procedures.
- Collaborate with Bursar staff to achieve departmental goals.
- Maintain professional interactions with all internal and external stakeholders.
- Bachelor’s degree preferred in business, accounting, finance, education administration, or related field; related work experience may substitute education.
- Minimum of two years customer service experience required.
- Preferred experience includes working in higher education Bursar or Financial Aid settings, cash management, internal controls, auditing, and ERP software.
- Proficient in Microsoft Office Suite, especially advanced Excel skills.
- Full-time position, 40 hours per week, typically Monday to Friday, 8:00 am to 5:00 pm, within the Bursars department at CSU.
Student Account Specialist (2 of 2) Full Description
Student Account Specialist (2 of 2)
Posting Details
Business Title | Student Account Specialist (2 of 2)
Posting Category | Administrative and Professional
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Bursars
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Handles customer service, payment processing, holding account entries, and third-party transactions. Prepares student documents and processes requests received by the Bursar’s office timely. Applies payments to appropriate accounts in alignment with CSU policies/procedures. Collaborates with Bursar staff to achieve departmental goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties, as assigned.
Minimum Qualifications | Bachelor’s degree preferably in business, accounting, finance, education administration, or related field. Two (2) years of customer service experience. Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.
Preferred Qualifications | Experience working in a higher education Bursars or Financial Aid setting. Experience with cash management, internal controls and auditing. Experience working with ERP software.
Knowledge, Skills, and Abilities (KSAs) | Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality. Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU. Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills. Ability to multitask and work in a fast-paced environment. Ability to exercise good judgment involving fiscal operations. Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint
Requisition Number | PT0703932S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday, generally 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 08/20/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 08/20/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Bursars
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Handles customer service, payment processing, holding account entries, and third-party transactions. Prepares student documents and processes requests received by the Bursar’s office timely. Applies payments to appropriate accounts in alignment with CSU policies/procedures. Collaborates with Bursar staff to achieve departmental goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties, as assigned.
Minimum Qualifications | Bachelor’s degree preferably in business, accounting, finance, education administration, or related field. Two (2) years of customer service experience. Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.
Preferred Qualifications | Experience working in a higher education Bursars or Financial Aid setting. Experience with cash management, internal controls and auditing. Experience working with ERP software.
Knowledge, Skills, and Abilities (KSAs) | Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality. Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU. Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills. Ability to multitask and work in a fast-paced environment. Ability to exercise good judgment involving fiscal operations. Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint
Requisition Number | PT0703932S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday, generally 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 08/20/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 08/20/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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