Cleveland State University
Student Account Specialist
🇺🇸
Cleveland, OH
🕑
Full-Time
💰
TBD
💻
Finance
🗓️
June 1st, 2026
Edtech.com's Summary
Cleveland State University is hiring a Student Account Specialist. The role involves managing payment processing, holding account entries, and third-party transactions while preparing student account summaries for employer reimbursements and responding efficiently to Bursar tracking cases. The specialist collaborates with senior staff to achieve department goals and maintains professional interactions with all stakeholders.
Highlights
- Manage payment processing, holding account entries, and third-party transactions
- Prepare student account summaries to support employer reimbursements
- Respond timely and accurately to Bursar tracking cases
- Collaborate with senior Bursar staff to set and achieve departmental goals
- Maintain professional interactions with internal and external stakeholders
- Proficient in Microsoft Office Suite including advanced Excel skills
- Experience with ERP software preferred
- Bachelor’s degree preferred in business, accounting, finance, education administration, or related field, with possible substitution of related experience
- Minimum two years of customer service experience
- Work within the Bursars department at Cleveland State University, full-time, Monday through Friday, 8:00 am to 5:00 pm
Student Account Specialist Full Description
Student Account Specialist
Posting Details
Business Title | Student Account Specialist
Posting Category | Administrative and Professional
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Bursars
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Handles payment processing, holding account entries, and third-party transactions. Prepares student account summaries to support employer reimbursements and ensures timely, accurate responses to Bursar tracking cases. Collaborates with senior Bursar staff to set and achieve goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree preferably in business, accounting, finance, education administration, or related field. Two (2) years of customer service experience. Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.
Preferred Qualifications | Experience working in a higher education Bursars or Financial Aid setting. Experience with cash management, internal controls and auditing. Experience working with ERP software.
Knowledge, Skills, and Abilities (KSAs) | Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality. Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU. Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills. Ability to multitask and work in a fast-paced environment. Ability to exercise good judgment involving fiscal operations. Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint
Requisition Number | PT0703809S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday. Generally 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/27/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 04/03/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 04
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Bursars
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Handles payment processing, holding account entries, and third-party transactions. Prepares student account summaries to support employer reimbursements and ensures timely, accurate responses to Bursar tracking cases. Collaborates with senior Bursar staff to set and achieve goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree preferably in business, accounting, finance, education administration, or related field. Two (2) years of customer service experience. Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.
Preferred Qualifications | Experience working in a higher education Bursars or Financial Aid setting. Experience with cash management, internal controls and auditing. Experience working with ERP software.
Knowledge, Skills, and Abilities (KSAs) | Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality. Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU. Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills. Ability to multitask and work in a fast-paced environment. Ability to exercise good judgment involving fiscal operations. Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint
Requisition Number | PT0703809S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday. Generally 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/27/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 04/03/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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