Student Account Specialist

Student Account Specialist

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Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Details

 Posting Summary 

Working Title  | Student Account Specialist
Role Title  | Education Support Spec II
Role Code  | 29143-SW
FLSA  | Nonexempt
Pay Band  | 03
Position Number  | 29600037
Agency  | Virginia Highlands Community College
Division  | Virginia Highlands Community College (Div)
Work Location  | Washington - 191
Hiring Range  | minimum $38,000 Commensurate upon experience
Emergency/Essential Personnel  | No
EEO Category  | 2-Professionals
Full Time or Part Time  | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-  | No
Does this position have a bilingual or multilingual skill requirement or preference?  | No
Work Schedule  | 8:00 am – 5:00 pm
Sensitive Position  | No

Job Description 
Located in the heart of the Appalachian region, Virginia Highlands Community College (VHCC) serves the city of Bristol, Washington County, and the western portion of Smyth County from its campus in historic Abingdon, Virginia. VHCC’s central location at exit 14 on Interstate 81, in view of Mt. Rogers and Whitetop Mountain, is a short commute from nearby towns and communities, including northeast Tennessee. Since 1967, VHCC has served students in the region through academic programs aligned for seamless university transfer, specialized education for a wide range of healthcare careers, technical curricula designed by business and industry, and short-term certification offerings to meet workforce needs. VHCC awards Associate of Applied Science degrees, Associate of Arts and Sciences degrees, and certificates, as well as workforce credentials. As one of 23 institutions in the Virginia Community College System, VHCC has served students from across the region, including northeast Tennessee, eastern Kentucky, and western North Carolina by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future. More information about VHCC may be found on the college website: vhcc.edu.In its continued service to the region, VHCC is seeking a Student Account Specialist who serves as a key member of the Business Office, responsible for managing student funds, financial aid processing, third-party billing, and processing reconciling and reporting student financial transactions, while providing excellent customer service to students, staff, and other parties on tuition, payments and related processed.Position Description:The Student Account Specialist is responsible for delivering exception customer service, maintaining accurate student account records, and processing revenue and receivable transactions in accordance with policies set by the Commonwealth of Virginia, the Virginia Community College System (VCCS) and Virginia Highlands Community College.

Primary Duties and Responsibilities:
Student Account Management. Works closely with Financial Aid staff each semester to process aid payments for tuitional and fees, balance checks and bookstore charges. Prepare student invoices for tuition and fees. Prepares student backout list and schedules back out process. Responsible for Student Financial system table set up prior to each semester. Funds Management. Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts. Financial Aid & Third-Party Billing. Handle all financial aid processing, including sponsor invoicing, apply payments (including Chapters 31 & 33) and promptly update student accounts. Financial Reconciliation & Reporting. Reconcile financial aid, third-party billing and general accounting transactions by performing regular balancing between disbursement reports to the general ledger, investigate variances, and resolve discrepancies to maintain the integrity of financial data. Collaborate with the VCCS on 1098-T testing and distribution. Nelnet Coordination. Collaborate with Nelnet (Student Loan servicing provider) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments in a timely manner. Customer Service. Answer direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns. Student Support. Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support. Office Support: Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations.
This is not a remote position.This position requires routine office skills along with the physical and cognitive abilities needed to perform daily responsibilities effectively.
Special Assignments  | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
Demonstrated ability to research, analyze, reconcile and evaluate financial and operation data. Demonstrated ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems. Demonstrated advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook. Demonstrated proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations. Demonstrated ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams. Demonstrated experience with strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles. Preferred – associate’s degree in a related field or equivalent work experience.
Additional Considerations  |
Operation of a State Vehicle  | Yes
Supervises Employees  | No
Required Travel  | N/A

 Posting Detail Information 

Posting Number  | CLS_4504P
Recruitment Type  | General Public - G
Number of Vacancies  | 1
Position End Date (if temporary)  |
Job Open Date  | 06/09/2026
Job Close Date  | 06/26/2026
Open Until Filled  |
Agency Website  | www.vhcc.edu
Contact Name  | Tiffany
Email  | tvanburen@vhcc.edu
Phone Number  | 276-739-2425
Special Instructions to Applicants  | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information  | Application ProcessSubmit the following: A letter of interest addressing qualifications for position. Résumé A completed Commonwealth of Virginia employment application online through the Recruitment Management System Names of three professional references with current addresses and telephone numbers 
To be considered in the initial screening, completed applications must be submitted by 5:00 pm Eastern Time on June 22, 2026. Applications will ONLY be accepted online through the Recruitment Management System. A résumé, letter of interest, and references must be attached to online application. Transcripts should be combined into one document and uploaded as one file. If you are having difficulty attaching documents, please call Human Resources at 276-739-2425. If the file size of the attached documents is too large, the system will not allow you to upload the documents. You will need to reduce the file size or reduce the resolution. It is the applicant’s sole responsibility to ensure that all required documentation is received. Incomplete online applications or other materials submitted via email, postal mail, fax, or in person will not be considered. Resumes will not substitute for a completed state application.Documents verifying identity and eligibility to work in the United States must be presented upon hire. VHCC participates in E-Verify. Selected applicant will be required to complete the Commonwealth’s Statement of Economic Interest. Selected applicant will be subject to a background check. VHCC is an Equal Employment Opportunity/Affirmative Action Employer.

Background Check Statement Disclaimer 
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/
EEO Statement  | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement  | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement  | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting  | https://jobs.vccs.edu/postings/96883

Supplemental Questions

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