California Baptist University
Student Accounts Counselor
🇺🇸 Riverside, CA
🕑 Full-Time
💰 $25 - $26 per Hour
💻 Other
🗓️ December 4th, 2025
Edtech.com's Summary
California Baptist University is hiring a Student Accounts Counselor. The role involves assisting students with the financial clearance process from matriculation to graduation, setting up payment plans, monitoring student accounts for billing accuracy, collections, and refunds, and collaborating closely with various university departments to provide effective student account services.
Highlights
- Assist students and parents with understanding and managing their financial obligations to the university.
- Set up and monitor payment arrangements and ensure accurate billing and collections.
- Collaborate with Financial Aid, Registrar, Residence Life, Campus Life, Advising, Enrollment Services, and other departments.
- Respond promptly to inquiries from students, parents, and staff through multiple communication channels.
- Manage student account holds and verify clearance for registration and transcripts.
- Calculate eligibility and issue book vouchers and initiate student refunds for overpayments.
- Invoice and coordinate payments with external agencies such as Veteran Affairs and Department of Rehabilitation.
- Use business English, arithmetic, and office software applications proficiently.
- Bachelor’s degree plus one to two years of related experience or equivalent education and experience required.
- Compensation ranges from $24.50 to $25.50 per hour, with a comprehensive benefits package available.
Student Accounts Counselor Full Description
Student Accounts Counselor
Position Information
Job Title | Student Accounts Counselor
Posting Number | S1619P
Pay Range | Compensation for this position is expected to range between $24.50 and $25.50 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.
Posting Number | S1619P
Pay Range | Compensation for this position is expected to range between $24.50 and $25.50 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.
Position Summary Information
Summary | Under general supervision, this position is to provide quality customer service by assisting students through the financial clearance process from matriculation to graduation; setting up payment arrangements; and continuously monitoring student accounts to ensure proper billing, collections, and refunds are taking place by performing the following duties listed.
Essential Duties and Responsibilities | Include the following. Other duties may be assigned.
1. Present a positive and supportive image of California Baptist University.
2. Counsel students and parents regarding their financial obligation to the University.
3. Explain the University’s policies and procedures as they relate to student accounts.
4. Review student billing and financial aid awards to determine out-of-pocket costs and balance due; assist students with setting up a payment plan to cover.
5. Work closely with Financial Aid, the Office of the Registrar, Residence Life, Campus Life, Advising, Enrollment Services, and other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments.
6. Thoroughly respond to inquiries from students, parents, and staff by way of email, phone, and in person.
7. Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application for financial aid.
8. Assist with collection efforts of past-due accounts.
9. Manage student account holds; verify clearance to register and receive transcripts and diplomas.
10. Determine book voucher eligibility and issuance of book vouchers.
11. Initiate student refund requests for students with excess funds or overpayments.
12. Coordinate and follow up on payment plans with the contracted tuition management service.
13. Invoice and coordinate with Veteran Affairs, Employers, Department of Rehabilitation, ROTC, etc. for students with benefits from outside organizations.
14. Maintain student files and correspondence.
Supervisory Responsibilities | This position could be responsible for assigning work and/or giving direction to part-time Student Workers, in order to complete office work assignments.
Other Knowledge Skills and Abilities | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values. Ability to use independent judgment, and to manage and impart confidential information. Skill in the use of personal computers and related software applications. Through knowledge of: Business English and arithmetic; general office methods, procedures, and practices. Ability to read and write at a level appropriate to the duties of the position. Ability to gather data, compile information, and prepare reports. Strong organizational skills and detail-oriented. Excellent telephone courtesy, knowledge, and experience. Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.
Education and/or Experience | Bachelor’s degree from a four-year accredited college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
Essential Duties and Responsibilities | Include the following. Other duties may be assigned.
1. Present a positive and supportive image of California Baptist University.
2. Counsel students and parents regarding their financial obligation to the University.
3. Explain the University’s policies and procedures as they relate to student accounts.
4. Review student billing and financial aid awards to determine out-of-pocket costs and balance due; assist students with setting up a payment plan to cover.
5. Work closely with Financial Aid, the Office of the Registrar, Residence Life, Campus Life, Advising, Enrollment Services, and other offices of the University. Maintain a positive working relationship with these areas and foster an atmosphere of goodwill and teamwork across departments.
6. Thoroughly respond to inquiries from students, parents, and staff by way of email, phone, and in person.
7. Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application for financial aid.
8. Assist with collection efforts of past-due accounts.
9. Manage student account holds; verify clearance to register and receive transcripts and diplomas.
10. Determine book voucher eligibility and issuance of book vouchers.
11. Initiate student refund requests for students with excess funds or overpayments.
12. Coordinate and follow up on payment plans with the contracted tuition management service.
13. Invoice and coordinate with Veteran Affairs, Employers, Department of Rehabilitation, ROTC, etc. for students with benefits from outside organizations.
14. Maintain student files and correspondence.
Supervisory Responsibilities | This position could be responsible for assigning work and/or giving direction to part-time Student Workers, in order to complete office work assignments.
Other Knowledge Skills and Abilities | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values. Ability to use independent judgment, and to manage and impart confidential information. Skill in the use of personal computers and related software applications. Through knowledge of: Business English and arithmetic; general office methods, procedures, and practices. Ability to read and write at a level appropriate to the duties of the position. Ability to gather data, compile information, and prepare reports. Strong organizational skills and detail-oriented. Excellent telephone courtesy, knowledge, and experience. Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.
Education and/or Experience | Bachelor’s degree from a four-year accredited college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
Posting Detail Information
Open Date |
Remove from Web |
Open Until Filled |
Special Instructions to Applicants |
Nondiscrimination Statement | State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.
Quick Link to Posting | https://jobs.calbaptist.edu/postings/9771
Remove from Web |
Open Until Filled |
Special Instructions to Applicants |
Nondiscrimination Statement | State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.
Quick Link to Posting | https://jobs.calbaptist.edu/postings/9771
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you a Christian?
- Yes
- No
- * Do you attend church regularly?
- Yes
- No
- If no, please explain (required):
(Open Ended Question) - * Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
- Yes (I am familiar and not in conflict)
- No (I am in conflict or not familiar)
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Letter of Reference 1
- Letter of Reference 2
Optional Documents
- Other Document
- Other Document 2
© 2018 California Baptist University
All rights reserved.
8432 Magnolia Ave. Riverside, CA 92504
(951) 552-8655 | hroffice@calbaptist.edu
All rights reserved.
8432 Magnolia Ave. Riverside, CA 92504
(951) 552-8655 | hroffice@calbaptist.edu
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