Edtech.com's Summary

James Madison University is hiring a Student Advisor and Outreach Coordinator - Department of Computer Science to advise undergraduates in the Computer Science and Information Technology programs and to recruit prospective students. The 12-month role reports to the Academic Unit Head and combines developmental advising, retention support, and transition and community programming. The coordinator also leads the IT Ambassador Program and partners with faculty advisors and campus offices such as Admissions, Orientation, and the Registrar.

Highlights

Provide developmental advising to an assigned caseload of CS and IT students, in person and virtually.
Build academic plans with students that cover General Education, major, admission, progression, and degree requirements.
Guide students on probation or suspension toward realistic improvement plans.
Coordinate the IT Ambassador Program, from selection and onboarding to training, scheduling, and assessment.
Plan prospective-student outreach, including email and postcard campaigns, tours, information sessions, and admitted-student programs.
Attend recruiting events at local and regional high schools, community colleges, and university programs.
Organize welcome, transition, and retention activities such as Welcome Wagon and open houses.
Keep confidential advising records and contribute data to the departmental annual report and assessment.
Bachelor's degree plus experience supporting undergraduates through advising, student success, teaching, mentoring, admissions, or retention.
Full-time, 12-month, exempt administrative and professional faculty position with pay commensurate with experience.

Student Advisor and Outreach Coordinator - Department of Computer Science Full Description

Working Title: Student Advisor and Outreach Coordinator - Department of Computer Science

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: College of Integrated Science and Engineering

Department: 100061 - Computer Science

Pay Band: N/A

Pay Rate: Commensurate with Experience

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 11/06/2026

General Information:

The Department of Computer Science (CS) invites applications for a full-time, 12-month Student Advisor and Outreach Coordinator for Computer Science and Information Technology. Reporting to the Academic Unit Head, this position serves undergraduate students in both programs (as needed) through developmental academic advising, proactive student-success and retention support, transition and community programming, and outreach to prospective students.

The successful candidate will join a collaborative advising and faculty team and will work closely with department leadership, campus partners, student ambassadors, and student organizations. This is an excellent opportunity for a student-centered professional who enjoys combining one-to-one advising with program coordination, outreach, and thoughtful use of data to improve the student experience.

Duties and Responsibilities:

Provide developmental academic advising to an assigned caseload of CS and IT students through individual and group meetings, both in person and virtually.
Help students develop academic plans that reflect their interests and goals and accurately address General Education, major, admission, progression, and degree requirements.
Participate in transfer-student advising, first-year orientation, and other department and university advising programs.
Monitor academic progress; conduct proactive outreach; coach students in effective help-seeking and self-advocacy; and connect students with appropriate university resources.
Support students experiencing academic difficulty, including students on probation or suspension, in understanding expectations and developing realistic improvement plans.
Coordinate the IT Ambassador Program, including ambassador selection, onboarding, training, scheduling, resources, and assessment.
Plan prospective-student outreach such as email and postcard campaigns, departmental tours, information sessions, admitted-student programs, and visits from prospective students and families.
Identify and attend appropriate recruiting events at local and regional high schools, community colleges, and university programs, and help keep prospective-student web content accurate and current.
Organize welcome, transition, and retention activities for newly admitted, transfer, and continuing students, including Welcome Wagon, open houses, and other departmental events.
Host student information events and community activities that connect students with faculty, peers, alumni, employers, organizations, research, internships, and other opportunities.
Maintain accurate and confidential advising and program records; curate student and activity data; and contribute information for the departmental annual report, assessment, planning, and decision-making.
Collaborate with department leadership, faculty advisors, the departmental advising team, Admissions, Orientation, the Registrar, Academic Student Services, and other campus partners; contribute to committees and initiatives; and perform other duties consistent with the position.

Qualifications:

Required Qualifications

Bachelor's degree.
Experience supporting undergraduate students through academic advising, student success, teaching, mentoring, admissions, retention, or a closely related setting.
Demonstrated experience working both independently and collaboratively, and managing competing priorities.
Demonstrated experience exercising sound judgement when handling confidential information, with a track record of maintaining confidentiality and following established protocols.
Demonstrated knowledge of office and communication technologies.
Demonstrated experience with management of student-information, advising, web-content, and reporting systems.
Demonstrated ability to support access, belonging, and academic success for students from varied backgrounds.
Excellent written, oral, and interpersonal communication skills.
Strong organization, attention to detail, time management, follow-through, and problem-solving skills.

Preferred Qualifications

Master's degree in higher education, student affairs, counseling, education, information technology, computer science, or a related field.
Professional academic-advising or comparable higher-education experience working directly with undergraduates.
Experience supporting students in computing, engineering, or another STEM discipline.
Experience with proactive advising, retention initiatives, early-alert or case-management practices, transfer students, first-generation students, or students experiencing academic difficulty.
Experience coordinating outreach, recruiting, orientation, ambassador, peer-mentor, or student-engagement programs.
Experience with student-information or advising systems, Excel or comparable data tools, and Cascade or another content-management system.
Knowledge of current trends and evidence-based practices in academic advising and higher education.

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

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Student Advisor and Outreach Coordinator - Department of Computer Science

Edtech.com's Summary

Student Advisor and Outreach Coordinator - Department of Computer Science Full Description

Academic Program Spec II

CAN Advisor

Director of Advising and Student Success

Academic Advisor

Academic Advisor