Student Affairs Support Associate

Edtech.com's Summary

University of Kentucky is hiring a Student Affairs Support Associate. This role directs outreach call campaigns and manages office operations within the Undergraduate Recruitment team under Enrollment Management. The position leads student employees, oversees call center functions, develops scripts, monitors referrals, handles recruitment materials, and fosters excellent customer service.

Highlights

Lead and manage a team of 10-15 student employees in call center outreach efforts.

Responsible for hiring, training, time approval, and daily call center operations oversight.

Develop and monitor call scripts and referrals, identifying issues with outreach and technology.

Manage office tasks including preparing and shipping recruitment materials to prospective students, high school staff, and admission counselors.

Track and maintain inventory for recruitment promotional supplies.

Required software knowledge includes SAP, Microsoft Office, and Excel.

Position offers a salary range of $17.41 to $27.87 per hour.

Requires an Associate's degree and 4 years of related experience.

Position holds supervisory responsibilities.

Supports student success initiatives from early outreach through graduation with a student-centered framework.

Student Affairs Support Associate Full Description

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Posting Details

Job Title	Student Affairs Support Associate
Requisition Number	RE53432
Working Title
Department Name	1B510:Undergraduate Admissions
Work Location	Lexington, KY
Grade Level	42
Salary Range	$17.41-27.87/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	4 yrs
Required License/Registration/Certification	None
Physical Requirements	Lifting, pushing or pulling of objects up to 50lbs. Sitting at a computer workstation for extended periods of time. Performing repetitive motion tasks. Effective communication.
Shift	Days (Typically Monday-Friday, 8:00am-5:00pm)
Job Summary	This role is situated within the Undergraduate Recruitment team under Enrollment Management. It focuses on directing efforts for outreach call campaigns for Enrollment Management and serving as the office manager for Enrollment Management. The person hired will lead a team of approximately 10-15 students at any given time in call center efforts and responsibilities will include hiring and training student employees, approving working time, overseeing day-to-day call center operations, developing scripts and monitoring call referrals, identifying barriers/concerns related to calling outreach and the technology used, and fostering a culture of excellent customer service and responsiveness. Office management responsibilities include preparing and sending information and promotional supplies to prospective students, high school staff and other external partners in recruitment activities; preparing and shipping recruitment materials to regional admission counselors; and tracking and maintaining inventory for recruitment materials. Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.
Skills / Knowledge / Abilities	SAP, Microsoft Office, Excell
Does this position have supervisory responsibilities?	Yes
Preferred Education/Experience
Deadline to Apply	03/06/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

805 Las Cimas Parkway Suite 400 Austin, Texas, 78746

© University of Kentucky
Lexington, Kentucky 40506
An Equal Opportunity University
Accreditation
Directory
Email
Privacy Policy

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Original Job Description

Toggle navigation

Applicant Support

Student Affairs Support Associate Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Job Title	Student Affairs Support Associate
Requisition Number	RE53432
Working Title
Department Name	1B510:Undergraduate Admissions
Work Location	Lexington, KY
Grade Level	42
Salary Range	$17.41-27.87/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	4 yrs
Required License/Registration/Certification	None
Physical Requirements	Lifting, pushing or pulling of objects up to 50lbs. Sitting at a computer workstation for extended periods of time. Performing repetitive motion tasks. Effective communication.
Shift	Days (Typically Monday-Friday, 8:00am-5:00pm)
Job Summary	This role is situated within the Undergraduate Recruitment team under Enrollment Management. It focuses on directing efforts for outreach call campaigns for Enrollment Management and serving as the office manager for Enrollment Management. The person hired will lead a team of approximately 10-15 students at any given time in call center efforts and responsibilities will include hiring and training student employees, approving working time, overseeing day-to-day call center operations, developing scripts and monitoring call referrals, identifying barriers/concerns related to calling outreach and the technology used, and fostering a culture of excellent customer service and responsiveness. Office management responsibilities include preparing and sending information and promotional supplies to prospective students, high school staff and other external partners in recruitment activities; preparing and shipping recruitment materials to regional admission counselors; and tracking and maintaining inventory for recruitment materials. Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.
Skills / Knowledge / Abilities	SAP, Microsoft Office, Excell
Does this position have supervisory responsibilities?	Yes
Preferred Education/Experience
Deadline to Apply	03/06/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

805 Las Cimas Parkway Suite 400 Austin, Texas, 78746

Lexington, Kentucky 40506
An Equal Opportunity University
Accreditation
Directory
Email
Privacy Policy

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.

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Click 'OK' to keep your session active.

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Student Affairs Support Associate

Edtech.com's Summary

Student Affairs Support Associate Full Description

Academic Advisor / Teacher

Student Affairs Officer

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Associate Director, Student Success and Support Initiatives - Oxford College of Emory University