Student- Equine Customer Care Specialist

Edtech.com's Summary

Wedgewood is hiring a Student- Equine Customer Care Specialist. This role involves providing personalized, high-touch service and expert product guidance to equine and special markets veterinarians, managing customer accounts through CRM systems, supporting sales strategies, and ensuring customer satisfaction to contribute to the growth of the Equine business.

Highlights

Deliver tailored concierge-level service to equine and special markets veterinarians, including prescription management and order assistance.
Maintain detailed customer profiles and communication history using CRM systems.
Identify opportunities for upselling equine pharmaceutical products and collaborate on sales campaigns.
Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies.
Required skills include equine industry knowledge, strong communication, customer service experience, and proficiency in Microsoft Office (Outlook, Word, Excel).
Must be a current University of Kentucky student and able to acquire or have a Kentucky Pharmacy Technician License.
Part-time student position with 40 hours per week, working Monday-Friday from 8:30 am to 5:00 pm.
Compensation ranges from $18 to $20 per hour based on customer service and industry experience.
Comprehensive benefits package including health, dental, flexible spending accounts, 401(k), paid life and disability insurance, paid time off, and tuition reimbursement.
Employer is Wedgewood, a leading provider of compounded veterinary medications serving over 70,000 veterinary professionals annually.

Student- Equine Customer Care Specialist Full Description

Toggle navigation

Applicant Support

Student- Equine Customer Care Specialist Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Job Title	Student- Equine Customer Care Specialist
Requisition Number	SE04370
Department Name	3J5SE: Student Employment
Work Location	Lexington, KY
On Campus/Off Campus	Off Campus
Salary Range	18-20
Type of Position	Student
Position Time Status	Part-Time
Preferred Education/Experience	Equine Industry Knowledge Familiarity with equine care, veterinary practices, or equine medications. Veterinary or Pharmacy Experience Exposure to veterinary medicine, pharmacy environments, or prescription processing. Sales Support or Upselling Experience Ability to identify opportunities to recommend products or services that meet client needs. CRM or Account Management Experience Experience managing client relationships, tracking order patterns, and maintaining customer profiles. College Coursework or Degree Some college education or a completed degree in a related field.
Hours per Week	40
Job Summary	You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK. As an Equine Customer Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service. When will you work? · The hours for this position are Monday-Friday 8:30am-5:00pm What you’ll do: Concierge-Level Service to Equine and Special Markets Veterinarians Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs. Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations. Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication. Manage customer inquiries, prescription management, and assist customers with tracking and placing orders. Account Knowledge & Relationship Management Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs. Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support. Analyze customer history to anticipate needs and proactively enhance the client experience. Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication. Data Entry & Customer Information Management Accurately enter and update customer information and records in CRM and internal systems. Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service. Manage prescription intake and the fax queue for timely prescription processing. Revenue Growth Strategies Identify opportunities to promote and upsell equine pharmaceutical products and services. Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market. Collaboration with Account Management Team Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies. Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives. Ensure a unified and seamless experience for each client by coordinating efforts across departments. Performance Goals & Metrics Consistently meet or exceed individual performance metrics through customer-first service and proactive account management. Who you are: Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians. Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively. Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction. Collaborative Team Player: Works well across departments to support unified customer strategies and goals. Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards. Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed. What you’ve done: Worked in retail or held Customer Service positions in the past Has acquired or can acquire a Kentucky Pharmacy Technician License. Experience working in the equine industry. Experience using Microsoft Office, Outlook, Word, & Excel You have attended some college or have earned a degree What’s in it for you: A comprehensive benefits package that includes health, dental, and flexible spending accounts 401(k) retirement plan with a generous company contribution to help you save for the future Company Paid Life and disability insurance Access to voluntary insurance options A generous paid time off program that increases every year Tuition reimbursement Opportunity for growth – We believe in promoting from within and do so through our internal job posting program! Compensation: This role has a salary range of $18-$20/hour based on customer service and industry experience About Us Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually. Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
Skills / Knowledge / Abilities	Customer Service & Client Support Ability to provide high-touch, concierge-level service to veterinarians while managing inquiries, orders, and issue resolution. Strong Communication Skills Clear verbal and written communication to build relationships with veterinary clients and collaborate internally. Data Entry & CRM Management Experience accurately entering and maintaining customer data, order details, and interaction history in CRM or internal systems. Organization & Attention to Detail Ability to manage multiple customer accounts, prescriptions, and inquiries while maintaining accuracy. Microsoft Office Proficiency Working knowledge of Outlook, Word, and Excel for documentation, communication, and account tracking.
Deadline to Apply	04/10/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Anticipated Start Date	04/06/2026

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* This position requires additional steps after submitting your application. You will receive an email with instructions to apply directly with a third-party non-UK employer. Do you understand that you must follow the instructions in that email to complete your application?
- Yes
- No
* This position is located off campus and is not associated with the University of Kentucky. Are you eligible to work an off campus job?
- Yes
- No
* You must be a UK student to hold this position. Are you a UK student?
- Yes
- No

805 Las Cimas Parkway Suite 400 Austin, Texas, 78746

© University of Kentucky
Lexington, Kentucky 40506
An Equal Opportunity University
Accreditation
Directory
Email
Privacy Policy

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description

Toggle navigation

Applicant Support

Student- Equine Customer Care Specialist Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Job Title	Student- Equine Customer Care Specialist
Requisition Number	SE04370
Department Name	3J5SE: Student Employment
Work Location	Lexington, KY
On Campus/Off Campus	Off Campus
Salary Range	18-20
Type of Position	Student
Position Time Status	Part-Time
Preferred Education/Experience	Equine Industry Knowledge Familiarity with equine care, veterinary practices, or equine medications. Veterinary or Pharmacy Experience Exposure to veterinary medicine, pharmacy environments, or prescription processing. Sales Support or Upselling Experience Ability to identify opportunities to recommend products or services that meet client needs. CRM or Account Management Experience Experience managing client relationships, tracking order patterns, and maintaining customer profiles. College Coursework or Degree Some college education or a completed degree in a related field.
Hours per Week	40
Job Summary	You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK. As an Equine Customer Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service. When will you work? · The hours for this position are Monday-Friday 8:30am-5:00pm What you’ll do: Concierge-Level Service to Equine and Special Markets Veterinarians Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs. Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations. Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication. Manage customer inquiries, prescription management, and assist customers with tracking and placing orders. Account Knowledge & Relationship Management Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs. Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support. Analyze customer history to anticipate needs and proactively enhance the client experience. Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication. Data Entry & Customer Information Management Accurately enter and update customer information and records in CRM and internal systems. Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service. Manage prescription intake and the fax queue for timely prescription processing. Revenue Growth Strategies Identify opportunities to promote and upsell equine pharmaceutical products and services. Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market. Collaboration with Account Management Team Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies. Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives. Ensure a unified and seamless experience for each client by coordinating efforts across departments. Performance Goals & Metrics Consistently meet or exceed individual performance metrics through customer-first service and proactive account management. Who you are: Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians. Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively. Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction. Collaborative Team Player: Works well across departments to support unified customer strategies and goals. Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards. Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed. What you’ve done: Worked in retail or held Customer Service positions in the past Has acquired or can acquire a Kentucky Pharmacy Technician License. Experience working in the equine industry. Experience using Microsoft Office, Outlook, Word, & Excel You have attended some college or have earned a degree What’s in it for you: A comprehensive benefits package that includes health, dental, and flexible spending accounts 401(k) retirement plan with a generous company contribution to help you save for the future Company Paid Life and disability insurance Access to voluntary insurance options A generous paid time off program that increases every year Tuition reimbursement Opportunity for growth – We believe in promoting from within and do so through our internal job posting program! Compensation: This role has a salary range of $18-$20/hour based on customer service and industry experience About Us Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually. Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.
Skills / Knowledge / Abilities	Customer Service & Client Support Ability to provide high-touch, concierge-level service to veterinarians while managing inquiries, orders, and issue resolution. Strong Communication Skills Clear verbal and written communication to build relationships with veterinary clients and collaborate internally. Data Entry & CRM Management Experience accurately entering and maintaining customer data, order details, and interaction history in CRM or internal systems. Organization & Attention to Detail Ability to manage multiple customer accounts, prescriptions, and inquiries while maintaining accuracy. Microsoft Office Proficiency Working knowledge of Outlook, Word, and Excel for documentation, communication, and account tracking.
Deadline to Apply	04/10/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Anticipated Start Date	04/06/2026

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* This position requires additional steps after submitting your application. You will receive an email with instructions to apply directly with a third-party non-UK employer. Do you understand that you must follow the instructions in that email to complete your application?
- Yes
- No
* This position is located off campus and is not associated with the University of Kentucky. Are you eligible to work an off campus job?
- Yes
- No
* You must be a UK student to hold this position. Are you a UK student?
- Yes
- No

805 Las Cimas Parkway Suite 400 Austin, Texas, 78746

Lexington, Kentucky 40506
An Equal Opportunity University
Accreditation
Directory
Email
Privacy Policy

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Let me find your next job.

Thanks - you're signed up.

Student- Equine Customer Care Specialist

Edtech.com's Summary

Student- Equine Customer Care Specialist Full Description

Fresher - Customer Service US Back Office

Customer Service Representative

Customer Service Lead

Customer Service Representative

Academic Programs Assistant