Crimson Education
Student Experience Operations Associate - EMEA/USA Region
🇺🇸
Remote - US
🕑
Full-Time
💰
TBD
💻
Operations
🗓️
March 12th, 2026
Edtech.com's Summary
Crimson Global Academy (CGA) is hiring a Student Experience Operations Associate for the EMEA/USA region. The role involves providing high-quality support to students and parents, managing administrative tasks such as subject changes and teacher allocation, and collaborating with academic and product teams to enhance the student experience.
Highlights
- Deliver personalized student and parent support to improve satisfaction and outcomes.
- Manage administrative processes including subject changes, withdrawals, re-enrolments, and allocation of teachers.
- Maintain and utilize educational and administrative online systems.
- Conduct and enhance onboarding and orientation for new students and parents.
- Collaborate with academic, product, and sales teams to resolve student issues and improve support systems.
- Full-time role requiring availability between 9am to 6pm in time zones GMT-3 to GMT+3 and weekly meetings outside these hours.
- Requires fluency in English with strong communication, problem-solving, and time management skills.
- Experience in student-facing or customer service roles, familiarity with EdTech platforms, and working with global teams preferred.
- Demonstrates empathy, resilience, adaptability, and the ability to work independently.
- Part of the Student Experience department at CGA, a fully remote position supporting a diverse global community.
Student Experience Operations Associate - EMEA/USA Region Full Description
Student Experience Operations Associate - EMEA/USA Region
Join CGA as a Student Experience Operations Associate: empower families, support students, and shape students' futures through providing best in class support!
Apply for this job
Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.
We are doing this by:
- Igniting a passion for learning that accelerates academic performance and success regardless of age.
- Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
- Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child’s education.
What does this role involve?
- Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents all over the world. You'll build and maintain strong relationships with students and families in the EMEA/USA region, ensuring they receive timely and personalised assistance.
What are the main responsibilities for this role?
- Student & Parent Support
- • Deliver high-quality service to facilitate positive student outcomes and increase satisfaction
- • Ensure students and parents feel supported and receive timely responses to their queries.
- Administrative Tasks
- • Process subject changes, withdrawals, and re-enrolments
- • Allocate teachers and prepare learning materials
- • Utilise and maintain our administrative and educational online systems
- Onboarding & Orientation
- • Run and improve the parent/student onboarding process
- Collaboration & Problem Solving
- • Work closely with the academic, product, and sales teams to provide strategic solutions to student issues
- • Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems
You just might be the person we're looking for if you have:
- • Enthusiasm for supporting students, parents, and their academic journey
- • The ability to work independently, prioritise effectively, and strategically solve problems
- • Significant learning adaptability and a strong grasp of technology and systems
- • Fluent written and verbal communication in English
- • A collaborative spirit and openness to feedback
- • Strong time and stress management skills
- • Empathy, resilience, and solution-focused thinking
- • Attention to detail and a high degree of flexibility
Experience that would be useful in this role:
- • Previous experience in a student-facing or customer experience role
- • Familiarity with online education platforms or EdTech environments
- • Experience working across multiple time zones with a global team
Working hours
- Full-time, 40 hours per week. You should be available from 9am to 6pm in any timezone between GMT-3 and GMT+3, and be available once a week for a team meeting outside of those hours to accommodate colleagues in different time zones.
We're a hardworking, passionate and fun to work with team and we'd welcome your application!
We look forward to hearing from you!
Department
Crimson Global Academy
Role
Student Experience
Locations
Multiple locations
Remote status
Fully Remote
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