Student Financial Services Supervisor

🇺🇸 Moon Township, Pennsylvania 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ August 30th, 2026

Financial Aid Higher Ed Customer Service

Edtech.com's Summary

Robert Morris University is hiring a Student Financial Services Supervisor. The role oversees delinquent receivables, payment plans, and third-party collection agencies while managing military education benefit programs like Chapter 33 and Yellow Ribbon. A Student Financial Services administrator reports to this position, along with responsibility for discount and exemption programs and third-party billing.

Highlights

Oversee delinquent student receivables and third-party collection agency relationships.
Manage payment plans, account adjustments, and special code holds.
Supervise the Student Financial Services administrator responsible for discounts, exemptions, and scholarships.
Administer military education benefit programs, including Chapter 33, Yellow Ribbon, Chapter 31, PA National Guard, ROTC, and Air Force TA.
Respond to inquiries from the Financial Services general email account and phone queue.
Coordinate the Financial Appeals Board.
Apply knowledge of federal and state collection and privacy regulations.
Bachelor's degree required, with 2-3 years of student financial services experience at a higher education institution preferred.
Strong customer service, communication, and organizational skills.