Kentucky Community & Technical College System
Student Records Assistant II - Admissions
🇺🇸 Somerset, KY
🕑 Full-Time
💰 $31K
💻 Customer Support
🗓️ November 14th, 2025
Edtech.com's Summary
- Provide customer service to walk-in students and respond to inquiries via phone, email, and mail.
- Manage and process applications for various student categories including high school and specialized programs.
- Maintain admissions records, track students in special categories, and generate necessary reports and correspondence.
- Evaluate student educational history to place holds and resolve admission file issues using critical thinking.
- Utilize software tools for running application rosters and managing communications.
- Associate's degree required with 1-3 years of relevant experience or equivalent.
- Employment classified as non-exempt with a 12-month contract and 37.5 hours per week.
- Salary is set at $31,368 annually.
- Benefits include health, vision, dental coverage, tuition reimbursement, retirement plan with employer match, paid holidays, vacation and sick leave, and employee assistance programs.
- Position operates within the Student Affairs department serving the college community.
Student Records Assistant II - Admissions Full Description
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
Somerset Community College is accepting applications for a Student Records Assistant II - Admissions position. This position’s primary responsibilities are to provide quality customer service to current and prospective students.
Job Duties:
- Provide customer service to walk-in students, as well as with general information through phone calls, email, and postal mail.
- Address error reports according to work assignments.
- Serve as customer service representative, welcoming, greeting, listening to student requests, and directing students to the proper areas for assistance.
- Process high volume applications including all incoming students including high school, suspended applications, ATC, and Fire/Rescue students as well as participate with on-site visits to assist students with application process as needed.
- Process incoming documents as needed; maintain all correspondence with in-coming students including Admissions Acceptance Packets.
- Run on-line Admissions application rosters as needed and print student correspondence labels and letters as needed.
- Maintain spreadsheets to track students in special categories such as search/match suspended and financial aid ineligible programs.
- Evaluate individual student educational history and current program plan and place holds as necessary.
- Utilize critical thinking skills to analyze and resolve issues that arise with student admissions files during the admissions process.
- Perform other duties as assigned.
Minimum Qualifications:
Associate's degree and one to three years related experience or equivalent.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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