Edtech.com's Summary

Penn State University is hiring a Student Resource Support - Health Services & CAA to serve as students' first point of contact in the Counseling & Accessibility Annex, helping them navigate campus health, counseling, and accessibility resources. The role builds skills in customer service, professional communication, and resource navigation while supporting front-desk operations and wellness programming.

Highlights

Directs students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
Supports front-desk operations, appointment check-in, and general inquiries in the Reception and Assistance Area.
Maintains resource materials, informational displays, and handouts for the Counseling & Accessibility Annex.
Assists with wellness, accessibility, and student support programming events.
Tracks program participation data and supports assessment activities.
Completes background-check clearance requirements under University policy prior to employment.
Represents Student Support Services professionally to students, families, and campus visitors.
Handles office projects and administrative tasks as assigned by Student Support Services staff.

Student Resource Support - Health Services & CAA Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Student Resource Support Assistant serves as a welcoming first point of contact for students in the Counseling & Accessibility Annex (CAA). Working in the Reception and Assistance Area (RAB), this position helps students navigate campus resources and connect with Health Services, Counseling Services, Accommodation Services, academic support resources, and other student support services while developing skills in customer service, communication, and resource navigation.

Key Responsibilities

Assist students in identifying and accessing appropriate campus resources.
Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
Support front desk operations, appointment check-in, and general inquiries.
Maintain resource materials, displays, and informational handouts.
Assist with wellness, accessibility, and student support programming.
Track program participation and assist with assessment activities.
Assist with office projects and administrative tasks as assigned.
Represent Student Support Services in a professional and welcoming manner.

Preferred Qualifications

Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Strong organizational skills and attention to detail.
Friendly, approachable, and customer-service oriented.
Interest in healthcare, counseling, psychology, social work, education, or student support services.

Skills Developed

Customer service
Resource navigation and referrals
Professional communication
Problem solving
Confidentiality and professionalism
Wellness and accessibility awareness

BACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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