J Sargeant Reynolds Community College
Student Resources Specialist
🇺🇸
Henrico, VA
🕑
Full-Time
💰
$52K - $55K
💻
Other
🗓️
January 19th, 2026
Edtech.com's Summary
J. Sargeant Reynolds Community College is hiring a Student Resources Specialist. This role involves managing a caseload of students who need additional support, screening eligibility for benefits, providing intrusive advising and coaching, and collaborating with campus and community partners to enhance student retention and success.
Highlights
- Serve as primary case manager for students identified via Single Stop and other referrals.
- Screen students for eligibility for various federal, state, local, nonprofit, and institutional benefits.
- Assist students through application processes and provide follow-up documentation support.
- Provide intrusive advising and coaching to support student persistence and goal achievement.
- Maintain accurate student records, case notes, and outcomes documentation.
- Develop and deliver workshops, presentations, and outreach activities related to student resources.
- Collaborate with campus partners and community agencies to expand access to resources.
- Travel locally and regionally to support food pantry operations and meet community partners.
- Salary range is $51,500 to $55,000, commensurate with experience.
- Requires experience in student support services, benefits navigation, communication skills, outreach, and case management; familiarity with Single Stop or similar platforms preferred.
Student Resources Specialist Full Description
Student Resources Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Student Resources Specialist
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 283R0464
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with experience. Salary range is $51,500 to $55,000.
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Non-Exempt 40-hour per week position.
Sensitive Position | No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
Position Summary
The Student Resources Specialist serves as the primary point of contact for students in need of support services. This position manages a caseload of students identified through the Single Stop screener and other referral sources as requiring additional assistance. The Specialist plays a critical role in student retention by supporting and coaching students, particularly those from underrepresented populations, achieving their academic and professional goals through self-discovery, intrusive advising, and proactive guidance.
Essential Duties and Responsibilities Serve as the primary case manager for students identified as needing support services through Single Stop and other referral pathways. Screen students for eligibility for federal, state, local, nonprofit, and institutional benefits and resources. Assist students throughout the application process for benefits, including follow-up and documentation support. Provide intrusive advising and coaching to support student persistence, retention, and goal attainment. Maintain accurate and timely student records, case notes, and outcomes documentation. Develop and deliver workshops, presentations, and outreach activities related to student resources and support services. Collaborate with campus partners and community agencies to expand access to student resources. Travel locally to shop for campus food pantries and maintain detailed financial and inventory records. Travel regionally, as needed, to meet with community partners and resource providers. Participate in outreach initiatives to increase awareness and utilization of student support services. Perform other duties as assigned in support of Student Affairs and institutional retention efforts.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Student Support & Advising Experience
Demonstrated experience providing academic, career, or case management support to students, evidenced by job duties listed on the resume.
Benefits Navigation & Resource Referral
Experience screening individuals for eligibility and/or connecting clients or students to federal, state, local, nonprofit, or institutional resources.
Communication Skills Demonstrated experience producing written materials such as letters, reports, presentations, outreach materials, or workshop content. Demonstrated experience with oral presentations, workshops, or group facilitation.
Outreach & Collaboration
Documented experience conducting outreach and collaborating with campus departments,
Organizational & Case Management Skills
Experience managing multiple cases, projects, or responsibilities simultaneously within established deadlines.
Independent Work
Demonstrated ability to work independently with minimal supervision, as reflected by previous job responsibilities.
Additional Considerations | Higher Education Experience
Two (2) or more years of experience in higher education, student affairs, retention, advising, or college access programs.
Benefits Access Tools
Experience using Single Stop or similar benefits screening and case management platforms.
Knowledge of Public Assistance Programs
Demonstrated work experience involving public assistance programs such as SNAP, TANF, housing assistance, healthcare enrollment, or emergency aid.
Workshop & Program Development
Experience designing and delivering workshops, presentations, or group programming related to student success, resources, or life skills.
Retention & Student Success Initiatives
Experience supporting retention, persistence, or completion initiatives, particularly for first-generation or low-income students.
Administrative & Financial Tracking
Experience maintaining detailed records, including financial tracking, inventory management, or reporting related to program operations.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel as needed between campuses and partner sites.
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 283R0464
Agency | J. Sargeant Reynolds Community College
Division | J. Sargeant Reynolds Community College (Div)
Work Location | Henrico - 087
Hiring Range | Salary commensurate with experience. Salary range is $51,500 to $55,000.
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Non-Exempt 40-hour per week position.
Sensitive Position | No
Job Description
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
Position Summary
The Student Resources Specialist serves as the primary point of contact for students in need of support services. This position manages a caseload of students identified through the Single Stop screener and other referral sources as requiring additional assistance. The Specialist plays a critical role in student retention by supporting and coaching students, particularly those from underrepresented populations, achieving their academic and professional goals through self-discovery, intrusive advising, and proactive guidance.
Essential Duties and Responsibilities Serve as the primary case manager for students identified as needing support services through Single Stop and other referral pathways. Screen students for eligibility for federal, state, local, nonprofit, and institutional benefits and resources. Assist students throughout the application process for benefits, including follow-up and documentation support. Provide intrusive advising and coaching to support student persistence, retention, and goal attainment. Maintain accurate and timely student records, case notes, and outcomes documentation. Develop and deliver workshops, presentations, and outreach activities related to student resources and support services. Collaborate with campus partners and community agencies to expand access to student resources. Travel locally to shop for campus food pantries and maintain detailed financial and inventory records. Travel regionally, as needed, to meet with community partners and resource providers. Participate in outreach initiatives to increase awareness and utilization of student support services. Perform other duties as assigned in support of Student Affairs and institutional retention efforts.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Student Support & Advising Experience
Demonstrated experience providing academic, career, or case management support to students, evidenced by job duties listed on the resume.
Benefits Navigation & Resource Referral
Experience screening individuals for eligibility and/or connecting clients or students to federal, state, local, nonprofit, or institutional resources.
Communication Skills Demonstrated experience producing written materials such as letters, reports, presentations, outreach materials, or workshop content. Demonstrated experience with oral presentations, workshops, or group facilitation.
Outreach & Collaboration
Documented experience conducting outreach and collaborating with campus departments,
Organizational & Case Management Skills
Experience managing multiple cases, projects, or responsibilities simultaneously within established deadlines.
Independent Work
Demonstrated ability to work independently with minimal supervision, as reflected by previous job responsibilities.
Additional Considerations | Higher Education Experience
Two (2) or more years of experience in higher education, student affairs, retention, advising, or college access programs.
Benefits Access Tools
Experience using Single Stop or similar benefits screening and case management platforms.
Knowledge of Public Assistance Programs
Demonstrated work experience involving public assistance programs such as SNAP, TANF, housing assistance, healthcare enrollment, or emergency aid.
Workshop & Program Development
Experience designing and delivering workshops, presentations, or group programming related to student success, resources, or life skills.
Retention & Student Success Initiatives
Experience supporting retention, persistence, or completion initiatives, particularly for first-generation or low-income students.
Administrative & Financial Tracking
Experience maintaining detailed records, including financial tracking, inventory management, or reporting related to program operations.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel as needed between campuses and partner sites.
Posting Detail Information
Posting Number | CLS_4255P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) | 06/30/2027
Job Open Date | 01/16/2026
Job Close Date | 02/13/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email |
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/92478
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) | 06/30/2027
Job Open Date | 01/16/2026
Job Close Date | 02/13/2026
Open Until Filled |
Agency Website | www.reynolds.edu
Contact Name |
Email |
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/92478
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have experience with training and/or education in academic advising, educational counseling, human services, or related field serving a high need population?
- Yes
- No
- * How many years of progressively responsible experience in student support services or related areas, including leadership and supervisory roles do you possess?
- 0-2 years
- 3-6 years
- 7-10 years
- 11 or more
- * Please describe your experience working in student support services in a college environment. If you do not have any previous experience, then please enter “n/a”.
(Open Ended Question) - * Have you ever been employed full-time or part-time by Reynolds Community College or any institution within the Virginia Community College System (VCCS)? If yes, please specify the institution, your position title, and dates of employment:
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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