Edtech.com's Summary

Concorde Career Colleges, Inc. is hiring a Student Service Advisor - CCC. The advisor provides personalized academic guidance, career preparation, and personal development support to students. They collaborate with campus departments to promote student success, retention, and engagement.

Highlights

Provide academic advising on course selection and program pathways
Assist students with understanding institutional policies and available resources
Conduct individual and group advising sessions to enhance student engagement
Facilitate career planning workshops, resume building, and interview preparation
Collaborate with career services for networking and job opportunities
Monitor student progress and intervene when academic or personal issues arise
Maintain accurate student records and generate reports for data analysis
Preferred qualifications include a bachelor's degree, 2+ years in education, and experience in online higher education
Knowledge of student information systems and technology platforms preferred
Offers benefits including tuition waiver, paid time off, retirement matching, and competitive insurance options

Student Service Advisor - CCC Full Description

Overview:

Student Services Advisor - Concorde Career Colleges

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:
Principal Accountabilities & Deliverables

Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
Assist students in understanding institutional policies, procedures, and resources available to support their success
Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
Conduct one-on-one or group advising sessions to support student engagement and retention
Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
Plan and coordinate student engagement activities to foster a sense of community and belonging
Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
Other duties as assigned.

Qualifications:
Education / Experience

Bachelor’s degree in related field (preferred)
Minimum two (2) years of experience in education field (preferred)
Three (3) year of experience in a proprietary online higher education environment (preferred)
Knowledge of student information systems and other technology platforms (preferred)

Skills

Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
Conflict resolution skills to handle student interactions with empathy and professionalism

Abilities

Ability to work collaboratively across departments to support student success

Standard Abilities

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as:
- Variable; This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
Travel Requirements
- No travel required

Original Job Description

Overview:

Student Services Advisor - Concorde Career Colleges

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:
Principal Accountabilities & Deliverables

Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
Assist students in understanding institutional policies, procedures, and resources available to support their success
Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
Conduct one-on-one or group advising sessions to support student engagement and retention
Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
Plan and coordinate student engagement activities to foster a sense of community and belonging
Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
Other duties as assigned.

Qualifications:
Education / Experience

Bachelor’s degree in related field (preferred)
Minimum two (2) years of experience in education field (preferred)
Three (3) year of experience in a proprietary online higher education environment (preferred)
Knowledge of student information systems and other technology platforms (preferred)

Skills

Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
Conflict resolution skills to handle student interactions with empathy and professionalism

Abilities

Ability to work collaboratively across departments to support student success

Standard Abilities

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as:
- Variable; This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
Travel Requirements
- No travel required

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