Edtech.com's Summary

University of Michigan is hiring a Student Services and Community Engagement Coordinator. The role supports the administrative team of the English Language Institute, an academic unit of the College of Literature, Science, and the Arts that offers academic English courses and builds community for international students and scholars on the Ann Arbor campus. The coordinator handles course building and curriculum maintenance and leads the institute's Conversation Circles, one of the largest extracurricular programs for international students and scholars on campus.

Highlights

Build and maintain 30-40 course sections per term in the Wolverine Access Student Administration system, and oversee course and room scheduling, course evaluations, and class permissions.
Create teaching schedules with the institute's director, process department CARF requests, and serve as liaison to the U-M Registrar's Office and as an ex officio member of the Curriculum Committee.
Run the summer program application process as the primary contact for students, working with the International Center, Rackham Graduate School, and Admissions on visa questions.
Recruit, orient, and support volunteer facilitators for the Conversation Circles, supervise the student assistants who run the year-round program, and lead two circles per year.
Plan and lead two all-circles social gatherings a year (Saturday work required) and support holiday-themed student social events (evening work required).
Publicize the institute through mailing lists, website content, social media, email campaigns, and campus fairs.
Compile data records on course enrollments, language clinic and workshop attendance, and student demographics.
Requires an associate degree and four years of office experience, including curriculum building or course maintenance in a U.S. higher education department using a system such as PeopleSoft.
Preferred qualifications include a bachelor's degree, familiarity with MPathways, PeopleSoft, and MailChimp, and experience in an ESL or English for Academic Purposes department.
Pay range of $53,000 to $62,000 per year for a full-time, regular, hybrid position represented by the University Staff United union.

Student Services and Community Engagement Coordinator Full Description

How to Apply

A cover letter is required for consideration for this position and must be attached as the first page of your resume in a single PDF file in the U-M Careers application portal. The cover letter needs to address your specific interest in the position and outline how your skills and experience directly relate to this position. Incomplete applications and applications that do not follow these instructions will not be considered.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

The English Language Institute (ELI) seeks an energetic, highly-organized, detail-oriented student services professional with excellent communication skills and a global outlook to serve as a member of the ELI's administrative team. The ELI is an academic unit of the University of Michigan's College of Literature, Science, and the Arts (LSA) that serves students, scholars from all language backgrounds with academic English courses and other resources and builds community for international students and scholars on the Ann Arbor campus. For more information about the ELI, please visit our website.

This position offers the potential for professional development and intercultural engagement, as it combines responsibility for ELI's course building and curriculum maintenance and general support for ELI's administrative operations with a key leadership role coordinating ELI's Conversation Circles, a centerpiece of our community-building efforts and one of the largest extracurricular programs supporting international students and scholars on U-M's Ann Arbor campus. The ELI provides a lively, engaging work environment that supports staff autonomy and work-life balance.

Responsibilities*

Key responsibilities of this position include, but are not limited to:

Enrollment and Curriculum Support

Work with the ELI Director to create teaching schedules
Oversee course building/course creation and curriculum maintenance for 30-40 course sections per term in the Wolverine Access Student Administration system
Process CARF requests for the department
Serve as an ex officio member of the ELI Curriculum Committee, attend its meetings and take minutes
Serve as ELI's liaison to the U-M Registrar's Office

General Student Services

Oversee course and room scheduling; course evaluations; class permissions; LSA Course Guide maintenance
Assist with scheduling and attendance records for ELI advising, language clinics, and workshops
Coordinate summer program classrooms, course registrations, and course credits for ELI 994 course for international GSIs
Maintain GSI departmental contact list

ELI Summer Programs

Oversee ELI summer program application process and serve as primary contact for students
Serve as contact with U-M International Center, Rackham Graduate School, and Admissions departments on visa process

ELI Conversation Circles

Recruit facilitators and participants by publicizing the program across campus
Orient and support volunteer facilitators and foster community and engagement among facilitators throughout the program
Supervise student assistants to manage all aspects of this year `round program
Help plan and lead two all circles social gatherings per year (Saturday work required)
Lead two Conversation Circles per year

Campus Outreach

Work with the ELI admin team, LSA Undergraduate Education Communication and Events team, and campus partners to publicize ELI offerings and promote ELI visibility on campus
Maintain mailing lists and create content for ELI website, social media accounts, and email campaigns
Support ELI Associate Director in planning and executing 3-4 Student to Student holiday-themed social events (evening work required)
Represent ELI at campus fairs and other outreach events (occasional evenings required)
Oversee and coordinate content for ELIs social media accounts with support from student staff
Serve as an advocate on campus for international students and scholars at U-M

General Administration

Compile and maintain data records for ELIs academic programs, course enrollments, language clinic and workshop attendance, student demographics, and other needs arising
Monitor and coordinate response to ELI informational emails
Perform other related duties as assigned, consistent with the scope and responsibilities of the position.

Required Qualifications*

Associate degree and at least four years of office experience
Experience in a curriculum building/course maintenance role in a U.S. higher education department using a system such as PeopleSoft
Excellent oral and written communication skills
Strong skills in the use of standard electronic resources, including Google Suite and MS Office tools
Demonstrated ability to develop and maintain strong rapport with individuals from diverse backgrounds
Strong interpersonal skills and ability to positively represent the ELI and its programs on campus
Ability to work efficiently and productively as a member of a team on multiple assignments in a dynamic work environment
A strong attention to detail and accuracy, and the ability to establish priorities and keep deadlines

Desired Qualifications*

Bachelor's degree or higher
Knowledge of U-M, College of LSA and/or International Center policies and procedures
Familiarity with MPathways, PeopleSoft, and MailChimp platforms
Previous experience working in an ESL/English for Academic Purposes department
Experience living/studying/working abroad, or as a second-language learner

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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Student Services and Community Engagement Coordinator

Edtech.com's Summary

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