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San Diego Community College District
Student Services Assistant
FERPA
Higher Ed
Customer Service
Edtech.com's Summary
San Diego Community College District is hiring a Student Services Assistant for the EOPS, CARE, and NextUp department at San Diego City College. The assistant staffs the front desk and is the first point of contact for students in these support programs. The role requires a strong commitment to students from diverse educational, cultural, and socioeconomic backgrounds.
Highlights
- Greet and assist students, staff, faculty, and community members at the EOPS front desk.
- Serve as the first point of contact for EOPS, CARE, and NextUp students.
- Protect confidential student information in line with FERPA guidelines.
- Apply knowledge of the mission, services, and eligibility requirements of the department's programs.
- Work Monday through Friday, 8am to 5pm, with flexibility to adjust days and hours to department needs.
- Support students from diverse educational, cultural, and socioeconomic backgrounds.
- Pay is Range 16, $5,451.00 to $5,641.78 per month; new employees start at Step K.
- The classified, non-exempt role is 1.0 FTE for 12 months and accrues overtime.
- Benefits are provided to contract employees at 0.50 FTE or more, and eligible dependents are covered.
Student Services Assistant Full Description
Student Services Assistant
Please see Special Instructions for more details.
To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.
- Complete the online application, including examples and outcomes listed within the Duties section of your Employment History;
- Complete responses to the Supplemental Questions, including examples and outcomes;
- Cover Letter;
- Resume, AND;
- Three (3) References.
Posting Details
Posting Details (Default Section)
Closing Date: | 10/16/2026
Open Until Filled | No
Classification Title | Student Services Assistant
Working Title | Student Services Assistant (SSA)
Recruitment Limits |
Location | San Diego City College
Pay Information | Range16 ($5,451.00 – $5,641.78) per month based on the current AFT Classified Professionals – Salary Schedule. New employees will begin on Step K ($5,451.00). Salary negotiation is not allowed. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employee Relations webpage provides a link to employee collective bargaining agreements/handbooks which provide more information about terms and conditions of employment, compensation and benefits.
Position Equivalent FTE: | 1.0 FTE
No. Months: | 12 Months
Position Number: | 002001
FLSA Status | Non-Exempt (accrues overtime)
Position Type | Classified
Bargaining Unit | AFT - Classified Professionals
Range | 16
Department | EOPS
The Position | Applications are currently being accepted for Student Services Assistant (SSA) in the EOPS, CARE and NextUp Department, located at San Diego City College. The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students. Hours are Monday through Friday from 8am-5pm. Selected candidate must be willing to adjust workdays/hours based on the department’s needs.
Please note that an employee may be transferred to any site at the option of the Chancellor.
Classification Description | Click for description:
https://www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Student%20Services%20Assistant.pdf
If you would like to open the link in a different tab or window, right click and select the option.
Desired Qualifications | The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students. Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds. Excellent customer service and interpersonal skills, with the ability to greet and assist students, staff, faculty, and community members in a professional and welcoming manner at the front desk of the EOPS Department. Ability to maintain confidentiality and exercise discretion when handling sensitive student information in accordance with FERPA guidelines. Knowledge of the mission, services, and eligibility requirements of the Extended Opportunity Programs and Services (EOPS), CARE and NextUp programs. Experience working in customer service, reception, office, educational, or student support environment. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and familiarity with office equipment such as phones, computers, printers, copiers, and scanners. Ability to learn and utilize student information systems and college databases such as ConexEd and PeopleSoft. Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism. Dependable, punctual, and able to work independently with minimal supervision. Ability to collaborate effectively with Counselors, Classified Professionals (Technicians), students, project assistants, Department Chair and administrators in order to contribute to a positive office environment. Bilingual skills (English/Spanish or other languages represented by the student population) are highly desirable.
Foreign Degree: | Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your on-line application.
NACES Link: https://naces.org/
ACEI Link: https://acei-global.org/evaluation-services/
Commitment to Diversity: | All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.
Click for the EEO / Diversity / Nondiscrimination – Policies and Procedures: https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx
Special Instructions to Applicants: | To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply. Complete the online application, including examples and outcomes listed within the Duties section of your Employment History; Complete responses to the Supplemental Questions, including examples and outcomes; Cover Letter; Resume, AND; Three (3) References.
Tentative Timeline (Subject to Amendments) | SSA Position Posted until Friday, October 9 First Hiring Committee Meeting October 12 Interviews (Possibly) November 6
Conditions of Employment: | SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT: Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position); Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment); Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment); Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND, Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices
EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.
CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement
CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq
Additional Information: | EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees’ Retirement System (CalPERS) upon appointment.
* Medical, dental, and vision plans are 100% employer paid for you and all dependents
* $50,000 group term life insurance
* 12 vacation days, 12 sick days, 16 holidays, and winter recess paid time off
* Tuition reimbursement
* Educational incentive program (for salary advancement)
* CalPERS employer contribution rate of 27.05%
Posting Number | CL01960
Open Until Filled | No
Classification Title | Student Services Assistant
Working Title | Student Services Assistant (SSA)
Recruitment Limits |
Location | San Diego City College
Pay Information | Range16 ($5,451.00 – $5,641.78) per month based on the current AFT Classified Professionals – Salary Schedule. New employees will begin on Step K ($5,451.00). Salary negotiation is not allowed. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employee Relations webpage provides a link to employee collective bargaining agreements/handbooks which provide more information about terms and conditions of employment, compensation and benefits.
Position Equivalent FTE: | 1.0 FTE
No. Months: | 12 Months
Position Number: | 002001
FLSA Status | Non-Exempt (accrues overtime)
Position Type | Classified
Bargaining Unit | AFT - Classified Professionals
Range | 16
Department | EOPS
The Position | Applications are currently being accepted for Student Services Assistant (SSA) in the EOPS, CARE and NextUp Department, located at San Diego City College. The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students. Hours are Monday through Friday from 8am-5pm. Selected candidate must be willing to adjust workdays/hours based on the department’s needs.
Please note that an employee may be transferred to any site at the option of the Chancellor.
Classification Description | Click for description:
https://www.sdccd.edu/docs/humanresources/classification/descriptions/Office%20Technical/Student%20Services%20Assistant.pdf
If you would like to open the link in a different tab or window, right click and select the option.
Desired Qualifications | The EOPS SSA role is stationed at the front desk and is the first point of contact for our EOPS, CARE and NextUp students. Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds. Excellent customer service and interpersonal skills, with the ability to greet and assist students, staff, faculty, and community members in a professional and welcoming manner at the front desk of the EOPS Department. Ability to maintain confidentiality and exercise discretion when handling sensitive student information in accordance with FERPA guidelines. Knowledge of the mission, services, and eligibility requirements of the Extended Opportunity Programs and Services (EOPS), CARE and NextUp programs. Experience working in customer service, reception, office, educational, or student support environment. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and familiarity with office equipment such as phones, computers, printers, copiers, and scanners. Ability to learn and utilize student information systems and college databases such as ConexEd and PeopleSoft. Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism. Dependable, punctual, and able to work independently with minimal supervision. Ability to collaborate effectively with Counselors, Classified Professionals (Technicians), students, project assistants, Department Chair and administrators in order to contribute to a positive office environment. Bilingual skills (English/Spanish or other languages represented by the student population) are highly desirable.
Foreign Degree: | Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your on-line application.
NACES Link: https://naces.org/
ACEI Link: https://acei-global.org/evaluation-services/
Commitment to Diversity: | All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.
Click for the EEO / Diversity / Nondiscrimination – Policies and Procedures: https://www.sdccd.edu/departments/human-resources/eeo-diversity/policies-and-procedures.aspx
Special Instructions to Applicants: | To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply. Complete the online application, including examples and outcomes listed within the Duties section of your Employment History; Complete responses to the Supplemental Questions, including examples and outcomes; Cover Letter; Resume, AND; Three (3) References.
Tentative Timeline (Subject to Amendments) | SSA Position Posted until Friday, October 9 First Hiring Committee Meeting October 12 Interviews (Possibly) November 6
Conditions of Employment: | SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT: Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position); Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment); Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment); Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND, Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices
EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.
CalPERS Link: https://www.calpers.ca.gov/retirees/working-after-retirement/reinstatement-from-retirement
CalSTRS Link: https://www.calstrs.com/retirement-after-reinstatement-enhancements-faq
Additional Information: | EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees’ Retirement System (CalPERS) upon appointment.
* Medical, dental, and vision plans are 100% employer paid for you and all dependents
* $50,000 group term life insurance
* 12 vacation days, 12 sick days, 16 holidays, and winter recess paid time off
* Tuition reimbursement
* Educational incentive program (for salary advancement)
* CalPERS employer contribution rate of 27.05%
Posting Number | CL01960
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * I understand that a COMPLETE application packet is required for consideration, which includes the following: 1) All required documents as listed in the special instructions 2) Responses to supplemental questions (clear and detailed responses are required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume", or "N/A" or leave blank)
- Yes
- No
- * I understand that my responses to the application supplemental questions are heavily weighted during the application screening and evaluation process, and responses such as "N/A", "see resume", or no responses will result in deduction of points to my application.
- Yes
- No
- * We believe that the application and interview process should be a reflection of your skills, insights, and experiences, and we are looking to understand your unique qualifications for the role. I understand that responses ENTIRELY generated by Artificial Intelligence (AI) tools can result in disqualification from the application process.
- Yes
- No
- * EOPS services go over and above the regular services provided to students on college campuses. What does the statement mean to you? Explain how you would ensure over and above services to EOPS students at the front desk.
(Open Ended Question) - * Please describe your experience and knowledge you have gained from your previous jobs which relate to the major responsibilities and qualifications of a Student Services Assistant as described in the job announcement. For example, what experiences do you have in explaining or implementing rules and policies?
(Open Ended Question) - * The Student Services Assistant position interacts by phone, email, and in-person with students and staff regarding information inquiries to resolve questions and problems. Please describe your experience and site examples of working in a front desk environment where professionalism, courtesy, confidentiality and tact were an absolute necessary.
(Open Ended Question) - * Please describe your experience using technology platforms and software applications, including Microsoft Office Suite, PeopleSoft, and database management systems. Additionally, explain your experience providing guidance or work direction related to the use of various software programs.
(Open Ended Question) - * How do you contribute to a positive team environment? Please provide specific examples that demonstrate you have collaborated and worked effectively with students and colleagues at the front desk.
(Open Ended Question) - * The San Diego Community College District has a very diverse student, faculty and classified professional population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Describe your professional development, community involvement, and professional experience working with these diverse groups.
(Open Ended Question)
Required & Optional Documents
Required Documents
- Cover Letter
- Résumé
Optional Documents
San Diego Community College District – People, Culture, and Technology (HR) Division
3375 Camino del Rio South, Suite, San Diego, CA 92108-3883
(619) 388-6579 | [email protected]
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