Edtech.com's Summary

Indiana University Bloomington is hiring a Student Services Coordinator to support the Applied Psychology in Education and Research Methodologies department in the School of Education. The role communicates course requirements to students, leads the annual student orientation, and supports faculty recruitment activities. The coordinator also handles the department's front desk and administrative needs and tracks data for program accreditation reporting.

Highlights

Communicate course requirements directly to students in the Applied Psychology in Education and Research Methodologies department and lead the annual student orientation.
Support faculty in recruitment activities and oversee data tracking and reporting for program accreditation efforts.
Handle daily administrative needs for student services initiatives, including staffing the front desk, answering phones and email, and delivering messages and mail.
Serve as liaison to campus partners on cross-departmental initiatives by securing space reservations, scheduling planning meetings, and providing documentation.
Maintain accurate student records and databases, and prepare reports and documentation for students, stakeholders, faculty, and staff.
Assist with daily scheduling, training, and gathering of student feedback, and order or create promotional materials for student organizations and the department.
Take on tasks of increasing complexity, such as benchmarking student services initiatives at other higher education institutions or designing routine surveys of student satisfaction.
Requires a high school diploma or equivalent and two years of experience in an office environment, higher education, or a related field, with related education and experience able to substitute for one another.
Requires strong written and verbal communication, customer service, and interpersonal skills, along with the ability to maintain confidential information.

Student Services Coordinator Full Description

Department

EDUCATION (BL-EDUC-IUBLA)

Department Information

The Indiana University (IU) School of Education is known for preparing reflective, caring, and skilled educators who make a difference in the lives of their students in Indiana, throughout the United States, and around the world. Our graduates are regularly named the best teachers in the state for their innovative and creative approaches to educating students, and we prepare one third of the state's teachers. With over 24 Indiana Teacher of the Year recipients, 197 Lilly Endowment fellowship winners, and nationally ranked online professional development and degree programs, the School of Education is a leader in the field and has a tremendous impact on education in the state.

Join us! We believe in the power of education, and the work we do here is changing lives in schools and communities throughout the state, the country and the world.

Department-Specific Responsibilities

Provides general support to the Applied Psychology in Education and Research Methodologies department in the School of Education.
Works directly with student to communicate information requiring course requirements, leads the annual student orientation, supports faculty in recruitment activities and oversees data tracking and reporting as it relates to program accreditation efforts.

General Responsibilities

Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
Provides directions, support, and information to student organization representatives and other visitors to the department.
Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
Assists with ordering or creation of promotional materials for student organizations or departmental needs.
Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

2 years of in office environment, higher education, or related field.

SKILLS

Required

Proficient written and verbal communication skills.
Maintains a high degree of professionalism.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Highly thorough and dependable.
Possesses a high degree of initiative.
Ability to build strong customer relationships.
Maintains a high degree of professionalism.
Demonstrates ability to maintain confidential information.
Effective interpersonal skills.
Demonstrates customer service skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

Contact Us

Telephone: 812-856-1234

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Student Services Coordinator

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