Student Services Coordinator

About Us - Values Overview

Department Summary

Created in 2024, the Office of Student Success and Testing Services is dedicated to empowering students and the community we serve throughout their educational journey. We are committed to fostering the growth and success of both students and community members by providing resources that support educational and professional development.
Our goal is to cultivate a shared sense of responsibility among staff, students, and community members, working together to champion and enhance educational endeavors.

Position Overview

The Student Services Coordinator plays a key role in supporting student success and persistence at UNT Dallas. This position collaborates with academic advising, tutoring and supplemental instruction, first-year seminar, enrollment management, student affairs, and mentoring/coaching programs to help students navigate their college experience and achieve their academic goals. The Coordinator manages a caseload of students requiring additional support and contributes to key campus initiatives such as peer coaching for first-time-in-college students and early alert interventions. The role also involves developing and implementing programs that promote academic self-management, student engagement, and preparation for post-graduation pathways such as graduate/professional school or the workforce. The Coordinator uses EAB Navigate to track student progress, manage cases, and facilitate communication and referrals.

Minimum Qualifications

Bachelor's degree in related field and three years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Demonstrated experience related to the administration and support of student services programming.
• Strong presentation skills, problem solving, and critical thinking skills.
• Ability to communicate effectively to a wide range of individuals.
• Ability to develop and maintain effective working relationships.
• Ability to work independently with accuracy and attention to detail and follow instructions without close supervision.
• Demonstrated ability to multi-task, work under pressure, prioritize and meet deadlines with overlapping projects.
• Demonstrate a high level of customer service.

Preferred Qualifications

Bachelor’s Degree and 1 year of experience in higher education

Job Duties

• Assists with FAFSA completion.
• Works closely with Academic Advising, Admissions, Registrar, and Financial aid office to assist students with enrollment processes.
• Assists with College Access and Outreach efforts for incoming UNTD Dallas students.
• Provides ongoing coaching for first time in college students (FTIC).
• Keeps student engagement by providing information about student activities and organizations.
• Regularly follows up (via phone, email, text communication) with students for retention and student success.
• Communicates with students campus events.
• Teaches students to selfnavigate campus resources.
• Fills out and assists students with completing academic forms and documents.
• Maintains electronic and physical records of prospective and currently enrolled UNT Dallas students to support data reports.
• Effectively manages security sensitive/confidential information.
• Provides general information regarding Services to current and prospective UNT Dallas Campus advisees.
• Sets student appointments Creates and manages files/folders.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
• Lifting and Moving objects up to 20 pounds

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm; A few weekends may be required.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.