Virginia Tech
Student Services Generalist
Edtech.com's Summary
- Provide customer service and communications support to students, faculty, staff, and visitors of the Graduate School.
- Maintain knowledge of Graduate School and GLC policies and services to make accurate referrals.
- Respond to email inquiries and update digital signage content within the Graduate Learning Center (GLC).
- Assist in planning and executing events from concept through completion.
- Required proficiency in Microsoft Office Suite, including PowerPoint and Outlook.
- Must have a bachelor's degree or equivalent experience, excellent communication skills, and the ability to handle confidential information.
- Preference for experience working with graduate or non-traditional students and familiarity with Virginia Tech resources and policies.
- Position is part-time with a flexible summer schedule, offering 30 hours per week at $23.70/hour.
- Reports directly to the Director of Student Services as part of the Student Services and Strategic Partnerships team.
- Candidate must pass a criminal background check; role is non-exempt and eligible for overtime.
Student Services Generalist Full Description
Job Description
The Student Services Generalist is a member of the Student Services and Strategic Partnerships (SSSP) team. Responsibilities include having a broad understanding of Graduate School and GLC policies, services and amenities; providing excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed; responding to email inquiries; creating content for and updating the digital signage screens in the GLC; assisting with events from concept to completion.
Reporting directly to the Director of Student Services, this individual serves as a hospitable front desk staff member who routinely interacts with a diverse population of students, department personnel, faculty, and others on behalf of the Graduate School to answer their questions and to connect them with resources.
Required Qualifications
Bachelorâs degree or equivalent level of experience/training; proven ability to quickly learn and communicate policies and procedures; excellent communication, customer service, and interpersonal skills; proven ability in handling confidential information; proven ability to cultivate positive working relationships, foster teamwork, and support collaboration; proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, and Outlook.
Preferred Qualifications
Preference given for experience working with graduate students or non-traditional students; familiarity with Virginia Tech resources, policies and procedures; experience responding to customer inquiries via phone, email and in-person.
Pay Band
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$23.70/hour
Hours per week
30
Review Date
August 10
Additional Information
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The successful candidate will be required to have a criminal conviction check.
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About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Amanda Pettigrew at [email protected] during regular business hours at least 10 business days prior to the event.
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