Student Services Manager

Edtech.com's Summary

University of South Carolina is hiring a Student Services Manager. This role manages complex administrative and technical activities for the Office of Academic Affairs in the College of Engineering and Computing, including overseeing academic program information accuracy, degree audit implementation, advising support, and data management.

Highlights

Supervise, hire, train, and evaluate staff responsible for student services and records management.
Oversee front office operations to ensure smooth customer service and consistent staff messaging.
Manage processes related to student course registration, pre-requisite waivers, and overrides.
Develop and implement policies ensuring consistent degree completion and conferral for undergraduate students.
Maintain monitoring systems for student degree progress and manage graduation support.
Serve as liaison with the registrar for DegreeWorks coding and maintain documentation for student records.
Coordinate documentation and processing of academic exceptions and petitions, ensuring compliance with accreditation standards.
Require a bachelor's degree in a related field and at least 5 years of related experience or equivalent combination of certification, education, and experience.
Strong knowledge of administrative processes, excellent oral and written communication skills, and ability to work collaboratively in a team.
Compensation range is $63,557 to $90,000 with full-time employment, 37.5 hours per week, Monday through Friday.

Student Services Manager Full Description

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Please see Special Instructions for more details.

Applicants must upload a cover letter and resume.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 18, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities

Click here to learn more about why you should work at USC.

Posting Details

Posting Summary

Logo
Posting Number	STA00444PO26
Job Family	Enrollment Management
Job Function	Student Services
USC Market Title	Student Services Program Manager
Link to USC Market Title	https://uscjobs.sc.edu/titles/132655
Job Level	M1 - Managerial
Business Title (Internal Title)	Student Services Manager
Campus	Columbia
Work County	Richland
College/Division	College of Engineering and Computing
Department	CEC College of Engineering and Computing
State Pay Range	G10
USC Market Range	MRH - $63,557 $79,446 $95,336
Anticipated Hiring Range	$63,557 - $90,000
Location of Vacancy
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule	Monday – Friday 8:30 AM to 5:00 pm. Schedule may change to meet the needs of the college.
Basis	12 months
Job Search Category	Student Services

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement	The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary	This position plans, coordinates, and performs complex administrative and technical activities for the Office of Academic Affairs in the College of Engineering and Computing. Responsibilities include accuracy of academic program information, degree audit implementation, advising support, and data management.
Job Related Minimum Required Education and Experience	Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Knowledge/Skills/Abilities	Detail-oriented and able to handle multiple concurrent tasks and frequent interruptions. Excellent oral and written communication skills. Confident as well as conscientious and personable. Ability to work in a team.

Job Duties

Job Duty	Supervise, hire, train and evaluate staff responsible for student services front office duties, graduation and records management. Uses appropriate management principles according to University and College policy and procedures, completes EPMS planning and reviews timely and accurately. Communicates expectations and provides feedback to assist employees with performance improvement, professional development, and skill/ competency development.
Essential Function	Yes
Percentage of Time	10

Job Duty	Manages the daily functions of the front office for staffing and provides oversight for smooth customer service experience. Train front office staff for consistent messaging and support. Regularly reviews and updates processes as needed. Manage and provide oversight for processes impacting student course registration and documentation. Provides oversight of pre-requisite waivers and overrides for eligibility.
Essential Function	Yes
Percentage of Time	20

Job Duty	Develops and implements administrative policies and procedures for consistent degree completion and conferral for undergraduate students in the MCEC. Creates and maintains the on-going monitoring of student’s degree progress to allow time to take corrective measures to minimize delays in graduation. Designs and implements college-wide processes for college progression rules & senior check processes. Provide overall graduation support and implement processes for graduation candidacy & conferrals. Serve as liaison to the registrar for DegreeWorks coding issues. Responsible for providing verification letters of degree progress including, but not limited to NCAA-athletic certifications, SAP letters, Veteran’s Affairs letters and international sponsorship/visa verifications.
Essential Function	Yes
Percentage of Time	20

Job Duty	Develops and implements administrative policies and procedures for the consistent processing of records and Registrar transactions. Coordinates with the Assistant Dean on matters related to the processing and documentation of exceptions to academic requirements. Processes DegreeWorks transactions to ensure degree requirement exceptions are complete and accurate, representing documentation of approvals. Oversight of all internal records management in alignment with all relevant accreditation bodies. Develop and implement internal processes for the consistent documentation of all student records for both advisement and graduation records. Assists with student file management needs during accreditation visits or reviews. Manages the documentation and support for college and department petitions, to ensure approvals are not conflicting with accreditation requirements.
Essential Function	Yes
Percentage of Time	20

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Non-Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date
Job Open Date	06/11/2026
Job Close Date	06/18/2026
Open Until Filled	No
Special Instructions to Applicant	Applicants must upload a cover letter and resume. Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by June 18, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.
Quicklink for Posting	https://uscjobs.sc.edu/postings/207728
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume
List of References and Contact Information

Optional Documents

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Original Job Description