Student Services Specialist 1

Edtech.com's Summary

Marshall University is hiring a Student Services Specialist 1. The role involves developing holistic advising relationships to support student success, retention, and progression in the College of Liberal Arts. The specialist identifies student goals and utilizes campus resources, resolves complex student issues, maintains confidentiality, and manages academic advising processes including transcript evaluation.

Highlights

Develop and maintain advising relationships for student success and retention.

Resolve a variety of complex and unique student issues from request to resolution.

Manage student information confidentially and understand academic standards like probation and suspension.

Communicate effectively both orally and in writing with students and colleagues.

Utilize time management, customer service, problem-solving, and interpersonal skills.

Prepare reports, maintain calendars, and schedule appointments.

Understand university policies including FERPA and recruitment/retention challenges.

Evaluate student transcripts and academic records.

Required qualifications: Master's degree in Counseling, Psychology, Education, Student Personnel, or related field, plus 2+ years advising experience.

Salary range: $44,918 - $58,939, commensurate with experience and education.

Student Services Specialist 1 Full Description

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Position Details

Get to Know Us!

Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:

Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
Cultivate the development of an inclusive, just, and equitable community.

Come Meet Marshall and discover what it means to be part of the Marshall University family!

Come join our Herd!

We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.

Work week is 37.5 hrs.
A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
Holidays – Employees receive 13 Paid Holidays
Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.

We are . . . Marshall!

Position Information

Position Title	Student Services Specialist 1
Banner Position Number	000824
E-Class	CX - Class Exempt FT - .53 or >
Department	Dean - College of Liberal Arts - MU2600
Job Description	The Student Services Specialist is a professional who will actively pursue the development of a holistic advising relationship in order to facilitate the success, retention, and continued progression of each student admitted into the College of Liberal Arts. The Student Services Specialist must be able to identify and recognize student’s goals, needs, fears, anxieties and have knowledge of all campus resources available to support student success. Problems faced in this position are highly varied, complex, and often non-recurring, which may require novel and creative approaches to resolution. Job responsibilities require the ability to develop and evaluate alternatives for possible courses of action. Work is performed within guidelines and established standards. • Takes personal responsibility for the quality and timeliness of work • Develops strong relationships through a variety of means (including in-person and remote engagement) • Utilizes effective time management, customer service, problem solving, and interpersonal skills • Successfully resolves student issues from request through resolution • Communicates effectively, both orally and in writing • Adapts to new and rapidly changing situations • Works effectively as a team member and independently • Exercises independent judgment • Gathers data, compiles information, and prepares reports • Maintains calendar and schedules appointments • Manages information in a confidential manner • Understands standards governing academic probation, suspension, dismissal and expulsion • Knows and understands university and student-related policies, including the Family Education Rights and Privacy Act (FERPA) • Knows and understands student recruitment and retention issues • Knows and understands general education requirements • Knows and understands academic program and college requirements • Knows and understands course prerequisites, certification, curriculum and graduation requirements • Evaluates student transcripts and records
Salary Range	$44,918- $58,939 Salary commensurate with experience, education and internal equity
Salary Type	Salary
Time Type	Full-Time
Work Location	MU - Marshall University

Qualifications

Must be able to perform all essential job duties as outlined in the job description.

Required Qualifications

Education	Masters Degree; Counseling, Psychology, Education, Student Personnel, or other related field.
Experience	2 year + experience in Advising or a directly related field.

Preferred Qualifications

Education	Masters Degree
Experience	Experience in professional coaching/advising. Experience using EAB Navigate academic advising platform (1 year). Experience teaching (1 year). Supervision of student or other part-time employees (2 years)•

Posting Detail Information

Posting Number	MU1181E
Open Date	09/11/2025
Close Date
Open Until Filled	Yes
Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Masters Degree; Counseling, Psychology, Education, Student Personnel, or other related field?
- yes
- no

Applicant Documents

Required Documents

Cover Letter
Unofficial Transcripts
CV or Resume

Optional Documents

Marshall University
One John Marshall Drive
Huntington, WV 25755

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Original Job Description