Student Services Specialist 121570 (FA Student Services Specialist)

🇺🇸 Pensacola, Florida 🕑 Full-Time 💰 $44K 💻 Financial Aid 🗓️ November 11th, 2026

Financial Aid Customer Service Reporting

Edtech.com's Summary

University of West Florida is hiring a Student Services Specialist 121570 (FA Student Services Specialist). The role counsels students and families on financial aid processes, eligibility requirements, and policies, and answers inquiries from current and prospective students, parents, campus departments, and external agencies. The specialist also serves as lead administrator for a designated special program, maintaining student financial aid records, and provides technical support for the Financial Aid Office’s systems.

Highlights

Answer financial aid inquiries from students, parents, campus departments, and external agencies by email, telephone, and Argo Central, giving accurate guidance on aid processes, requirements, and services; this is about 40% of the role.
Serve as lead administrator for a designated special program, monitoring its workflows, resolving issues, and acting as the subject matter expert on its policies, procedures, and operations.
Process and maintain student financial aid records and help prepare and review the reports that support them.
Keep Financial Aid website content and related communications current, accurate, and consistent with applicable policies and procedures.
Provide technical support for the Financial Aid Office’s systems, including testing new and updated functions and helping identify and resolve system problems.
Back up internal processing tasks and special program operations, and support communication and outreach campaigns and enrollment events.
Bachelor’s degree and three years of appropriate experience, or a high school diploma and seven years of appropriate experience.
Knowledge of financial aid policies and procedures, strong analytical, computational, communication, and customer service skills, and experience in a high-volume setting.
Salary of $44,057 annually.
Full-time, on-site schedule of 8:00am to 5:00pm, Monday through Friday; the position requires a criminal background screening and fingerprinting.