Kansas State University is hiring a Student Services Specialist. The role involves providing front-line support and subject matter expertise within the Division of Enrollment Management, managing academic records across multiple systems, resolving complex student and institutional issues, and enhancing operational processes to improve service delivery and the student experience.
Highlights
Provides front-line support and expertise for all division offices in Enrollment Management
Administers, supports, and enforces academic records management across multiple platforms
Coordinates daily operational functions and acts as liaison with the academic community
Resolves complex student and institutional issues independently
Supports cross-functional business processes and operational improvements
Requires high school diploma (or equivalent) plus four years relevant experience; preferred Associate or Bachelor's degree
Preferred experience includes at least two years in Enrollment Management or related higher education functions
Knowledge of Student Information Systems such as PeopleSoft/Oracle, u.achieve/DARS, and imaging systems like Laserfiche
Experience in collaboration, conflict resolution, problem solving, public speaking, and customer service in a student-facing environment