Cleveland State University
Student Services Specialist
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Academic Advising
🗓️ September 5th, 2025
CRM
PowerFAIDS
Edtech.com's Summary
Cleveland State University is hiring a Student Services Specialist. The role involves providing comprehensive student services across admissions, financial aid, Registrar, Bursar, and academic records functions, advising and resolving issues for students and the university community, and collaborating with campus colleagues to enhance referral services and operational efficiency within Campus411.
Highlights
- Provide cross-functional student services for admissions, financial aid, Registrar, Bursar, and academic records.
- Advise, investigate, and resolve questions and issues for current, previous, and future students, parents, and CSU community members.
- Collaborate with colleagues across campus to deliver efficient referral services.
- Participate in developing and implementing strategies to improve Campus411 and service functions.
- Interact professionally with internal and external customers, modeling respect and quality service.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint) and higher education software such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment.
- Minimum qualifications include a Bachelor’s degree, four years of relevant progressive experience, and experience with integrated software systems as an end user.
- Preferred qualifications include a Master’s degree in higher education administration or related field, experience across multiple administrative functions, and knowledge of CRM and application administration systems.
- Work schedule requires flexibility including occasional evenings, weekends, and possible off-campus travel.
- Position is full-time within Cleveland State University’s Campus411 department, Salary Grade 05 under Professional Staff - SEIU.
Student Services Specialist Full Description
Student Services Specialist
Business Title | Student Services Specialist
Posting Category |
Salary Grade | 05
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Campus411
Department Description |
Position Location |
FTE | 1.0
Job Summary | Provides the highest quality, comprehensive cross-functional student services for identified admissions, financial aid, Registrar, Bursar, and academic records functions. Advises, investigates, problem-solves, and resolves questions and issues from current, previous, and future students, parents, the visiting public, and the Cleveland State University (CSU) community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect, and quality service behaviors. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree. Previous experience working with integrated software systems (as an end user). Four (4) years progressively responsible experience in at least one of the following functions: admissions, academic records, registration, financial aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment. Previous experience working with Microsoft Office suite, the internet, and integrated software systems. Ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed.
Preferred Qualifications | Master’s degree preferably in higher education administration or student personnel services and administration. Experience working with two or more of the administrative service functions covered by admissions, enrollment, or previous experience providing similar services in complex organizations covering multiple functional units. Working knowledge of CRM and application administration system e.g., PeopleSoft, OnBase, PowerFaids and Slate.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of higher education organizational structures and protocols. Knowledge of, and ability to execute superior student service methodologies. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams, and PowerPoint; and higher education software applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment.
Requisition Number | PT0703687S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule |
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 09/03/2025
Close Date/Application Deadline |
Open Until Filled | No
Review Begins | 09/10/2025
Tentative Start Date |
Posting Category |
Salary Grade | 05
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Campus411
Department Description |
Position Location |
FTE | 1.0
Job Summary | Provides the highest quality, comprehensive cross-functional student services for identified admissions, financial aid, Registrar, Bursar, and academic records functions. Advises, investigates, problem-solves, and resolves questions and issues from current, previous, and future students, parents, the visiting public, and the Cleveland State University (CSU) community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect, and quality service behaviors. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree. Previous experience working with integrated software systems (as an end user). Four (4) years progressively responsible experience in at least one of the following functions: admissions, academic records, registration, financial aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment. Previous experience working with Microsoft Office suite, the internet, and integrated software systems. Ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed.
Preferred Qualifications | Master’s degree preferably in higher education administration or student personnel services and administration. Experience working with two or more of the administrative service functions covered by admissions, enrollment, or previous experience providing similar services in complex organizations covering multiple functional units. Working knowledge of CRM and application administration system e.g., PeopleSoft, OnBase, PowerFaids and Slate.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of higher education organizational structures and protocols. Knowledge of, and ability to execute superior student service methodologies. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams, and PowerPoint; and higher education software applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment.
Requisition Number | PT0703687S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule |
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 09/03/2025
Close Date/Application Deadline |
Open Until Filled | No
Review Begins | 09/10/2025
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- * Do you have a Bachelor’s degree preferably in the Liberal Arts, Social Sciences, Education, Business or related field?
- Yes
- No
- * Do you have four (4) years progressively responsible experience in at least one of the following functions: Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a higher education setting, or in an equivalent service environment?
- Yes
- No
- * Do you have previous experience working with Microsoft Office suite, the internet, and integrated software systems?
- Yes
- No
- * Do you have ability to work a flexible schedule including occasional evenings and weekends and travel off-campus as needed?
- Yes
- No
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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