Student Services Specialist (NJ STARS)

Student Services Specialist (NJ STARS)
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 Position Information 

Position Title  | Student Services Specialist (NJ STARS)
Campus  | Cranford
Department  | Student Development Administration
Full-time, Part-time, Adjunct  | Full Time
Exempt or Non-Exempt  | Exempt
Regular,Temporary, or Grant  | Regular
General Description  | Responsible for resolving registration issues related to advising, testing, and any other registration related issues. Student Services Specialist offers the unique advising capabilities to students seeking career advice or guidance for transfer or dual/joint admission programs. The Specialist develops programs to address student retention goals and supporting student workshops. The Specialist measures, and may develop measurements for, student learning and outcomes.This position is specifically focused on our NJ STARS population. This position will ensure NJ STARS students complete on time within the NJ STARS parameters. This position manages the transcript review process of NJ STARS students from start to finish ensures the detailed documentation of student transcript reviews, follows up with students concerning their degree progress with a focus on timely completion. This position collaborates with Financial Aid and HESAA to ensure NJ STARS students are awarded accurately and in accordance with state regulations and collaborates with American Honors to promote a holistic experience between American Honors and NJ STARS students.

Characteristics, Duties, and Responsibilities 
• Provides intrusive academic advising with focus on educational planning and timely program completion.

• Engages student in career assessment analysis to provide guidance to student on interests and skills.

• Provides career advising including values clarification and other strategies which support personal, academic, and vocational development/growth.

• Facilitates New Student Orientation sessions.

• Consults with the appropriate department to resolve problems or policy concerns evolving from within the sections of the program or unit supervised.

• Assists with developing student learning/development outcomes measures for Advising and Student Development goals and objectives; collects appropriate data; and completes assessments of results assigned; recommends modifications to existing services based on outcomes.

• Has knowledge of successful retention strategies and implements student retention programs as directed.

• Develops and implements student development workshops for new student orientation, career and employment topics, and personal development.

• Prepares reports and studies containing findings and recommendations for the review, information, and assistance of the student development division.

• Responsible for specific sub-cohorts of students, to improve retention and completion of those particular sub-cohorts.

• Serves on ad hoc committees as required.

• Provides data on outcomes and weekly reporting activities and outreach.

• Maintains records/data regarding services as directed.

• Performs related responsibilities as assigned by supervisor or designee.
Education Requirements  | Master’s Degree required in Higher Education or a master’s degree and experience to demonstrate core competencies

Experience  | • Two (2) years’ experience in college counseling and academic advising or equivalent preferred.
Competencies and Skills Required  | • Interpersonal, organization and communication skills required.
• Experience with student information systems in a student development/student affairs capacity.
• Proficiency with MS office products including Excel and Access and web page development and maintenance.
• Analytical and problem-solving skills.
• Excellent customer service, oral and written communication skills, including ability to communicate effectively with a diverse external and campus community.
• Valid driver’s license and access to an automobile.
• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to student service and a diverse population.

Physical Demands and Work Environment 
• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

• No or very limited exposure to physical risk.

• Some travel required
Salary  | $60,164
Additional Information  | UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment  | Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

 Posting Detail Information 

Open Date  | 12/19/2025
Close Date  |
Open Until Filled  | Yes

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