Student Success Coach I

Edtech.com's Summary

California Baptist University is hiring a Student Success Coach I. This role involves building and maintaining relationships with students to promote satisfaction and retention by addressing non-classroom support needs and acting as a primary point of contact for student issues. The coach collaborates with campus partners and works under direct supervision to ensure effective student support and retention strategies.

Highlights

Serve as primary non-faculty contact for students, building supportive relationships both virtually and in person.
Advise students on academic policies, program requirements, scheduling, and degree planning.
Contribute to developing knowledge of student needs and recommend program or policy changes.
Manage communications and interactions with students, including participation in re-recruitment campaigns.
Achieve retention goals for student persistence from first term through graduation.
Collaborate with academic chairs and deans on curricular and student progression matters.
Refer students to campus support services to enhance engagement and success.
Utilize computer skills and maintain detailed student records.
Qualifications include a bachelor’s degree or equivalent experience; prior academic advising experience preferred.
Compensation ranges from $24.00 to $24.50 per hour, with eligibility for a comprehensive benefits package.

Student Success Coach I Full Description

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Posting Details

Position Information

Job Title	Student Success Coach I
Posting Number	S1664P
Pay Range	Compensation for this position is expected to range between $24.00 and $24.50 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Position Summary Information

Summary	Responsible for creating and maintaining relationships with individual students that promote student satisfaction and retention. The Student Success Coach I (SSC 1) meets the non-classroom support needs of students by providing direct solutions to student-related problems, where possible, and by acting as a relationship manager to ensure campus partners provide effective solutions when not within the SSC 1’s scope. The SSC 1 is the student’s principal, if not exclusive, point of contact in the institution, and as such, is responsible for addressing student issues and complaints as they arise. They serve as a student liaison with other functional areas of the organization and assist in developing and maintaining practices that contribute to student satisfaction and retention. They work as part of the retention team under the direct supervision of an Assistant or Associate Director within the University Student Success Coaching Program. Position qualifies to work remotely subject to CBU Telecommuting policy.
Essential Duties and Responsibilities	include the following. Other duties may be assigned. 1. Serve as the students’ non-faculty primary point of University contact, develop and build supportive relationships with students through virtual and in-person modalities and efficiently track, trend, and assess student needs. 2. Clearly, concisely, and thoroughly advise students on program requirements, academic policies, rules of matriculation, and procedures, assisting with student scheduling and comprehensive degree planning, which may include combinations of academic programs, study abroad, and unforeseen gaps in enrollment and reentry. 3. Serve as a primary contributor to the University’s knowledge base concerning student needs and recommend updates and/or changes to programs, policies and processes, as needed. 4. Initiate and maintain communication to students via all appropriate media, managing outbound activity including the number, type, and nature of student interactions within caseload. 5. Participate in re-recruitment campaigns to re-enter withdrawn students into the University. 6. Meet retention goals including percentage of active student case load that is retained: (a) from first to second term, (b) first academic year, and © graduation. 7. Participate in or conduct group event sessions to effectively achieve the University’s recruitment, enrollment and retention objectives. 8. Meet with chairs and deans on curricular changes, declaration trends, course schedule needs, desired course sequencing, potential career paths, graduate admission requirements, and desired pre-professional and research activities. 9. Refer and facilitate student engagement with campus support services.
Supervisory Responsibilities	This position has no supervisory responsibilities.
Other Knowledge Skills and Abilities	To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values. Knowledge, with success in working with students, clients or customers in a service-oriented environment is required. Ability to maintain detailed and consistent student records on an ongoing basis. Ability to build rapport with students through remote media. In-person interactions may occur but are not a key part of this role. Skill in the use of personal computers and related software applications. Ability to plan, develop, and coordinate multiple projects. Ability to read and write at a level appropriate to the duties of the position. Ability to gather data, compile information, and prepare reports. Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body. Strong organizational skills and detail oriented. Excellent telephone courtesy, knowledge, and experience. Ability to make administrative/procedural decisions and judgments. Ability to resolve customer complaints and concerns. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.
Education and/or Experience	Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience as an academic advisor in a higher education setting is desirable.

Posting Detail Information

Open Date
Remove from Web
Open Until Filled
Special Instructions to Applicants
Nondiscrimination Statement	State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.
Quick Link to Posting	https://jobs.calbaptist.edu/postings/10156

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you a Christian?
- Yes
- No
* Do you attend church regularly?
- Yes
- No
If no, please explain (required):
(Open Ended Question)
* Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
- Yes (I am familiar and not in conflict)
- No (I am in conflict or not familiar)

Applicant Documents

Required Documents

Resume
Christian Experience Essay

Optional Documents

Cover Letter
Letter of Reference 1
Letter of Reference 2

© 2018 California Baptist University
All rights reserved.
8432 Magnolia Ave. Riverside, CA 92504
(951) 552-8655 | hroffice@calbaptist.edu

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Original Job Description