Virginia's Community College System
Student Success Cooordinator
🇺🇸 Hampton, VA
🕑 Full-Time
💰 $55K - $65K
💻 Academic Advising
🗓️ November 17th, 2025
FERPA
Edtech.com's Summary
Virginia Peninsula Community College is hiring a Student Success Coordinator. The coordinator drives student persistence and academic achievement by responding to faculty and staff alerts, providing individual academic coaching, and implementing targeted interventions. They supervise GPS Coaches and collaborate with campus stakeholders to enhance student engagement and promote credential completion.
Highlights
- Support student persistence, progression, and credential completion within the Retention & Student Success department.
- Respond to faculty and staff alerts; provide individual academic coaching to students.
- Implement targeted interventions for students who are not progressing toward completion.
- Supervise GPS Coaches and collaborate with campus stakeholders to advance student pathways.
- Required knowledge includes college student development theory, FERPA regulations, and program planning.
- Strong verbal/written communication, organizational, analytical, leadership, and customer service skills.
- Must be proficient in student information systems and office software applications.
- Salary range: $55,000 to $65,000 annually.
- Experience requirements: multiple years in higher education, academic affairs, student services, or retention programs with staff management experience.
- Position requires occasional evening and weekend availability and involves working at all VPCC campus locations.
Student Success Cooordinator Full Description
Student Success Cooordinator
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Student Success Cooordinator
Role Title | Education Support Coordinator III
Role Code | 29143
FLSA | Nonexempt
Pay Band | 4
Position Number | 29300401
Agency | Virginia Peninsula Community College
Division | Virginia Peninsula Community College (Div)
Work Location | Hampton - 650
Hiring Range | $55,000 to $65,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday through Friday with occasional evening and weekend work hours.
Sensitive Position | No
Job Description
Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The Student Success Coordinator serves as a central resource within the department of Retention & Student Success at Virginia Peninsula Community College (VPCC), supporting student persistence, academic achievement, holistic development, and credential completion. This role is responsible for responding to faculty and staff alerts, meeting individually with students to provide academic coaching, and implementing targeted interventions that promote retention, progression, and completion. The position will work directly with students who are not progressing to completion and develop strategies for proactive support. The coordinator supervises GPS Coaches and collaborates with campus stakeholders to implement initiatives that enhance student engagement and advance student pathways from enrollment to credential completion.
- This position is designated as a Campus Security Authority. All employees are responsible employees and mandatory reporters.
- Availability to work occasional evenings and weekends.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Knowledge:
• Principles and practices of program planning and implementation
• College student development theory and the higher education environment.
• Family Educational Rights and Privacy Act (FERPA)
Skills:
• Strong verbal and written communication skills to interact with students, faculty, and staff.
• Empathy and the ability to build trust and rapport with a myriad of campus stakeholders
• Excellent organizational, analytical, and planning skills
• Participate as a team member and adjust to change with a positive attitude.
• Must have strong customer service skills.
• Supervisory and team leadership skills.
Ability to:
• Work evenings, nights, and weekends.
• Work at all VPCC campus locations.
• Communicate effectively in a professional, tactful, and courteous manner with students, employees, faculty, and the public.
• Provide analytical data and statistics for planning purposes and submit planning suggestions as appropriate and/or required.
• Manage multiple tasks and prioritize effectively.
• Work independently or in a team environment.
• Carry out work objectives in an organized, efficient, and timely manner without immediate supervision.
• Perform detailed and complex specialized technical, programmatic, and administrative support duties involving the use of independent judgment and personnel initiative with speed and accuracy.
• Handle confidential information judiciously
• Engage and motivate diverse student populations
• Develop and implement targeted interventions.
Required:
• Multiple years of experience in higher education, academic affairs, student services, or retention programs.
• Experience managing staff and overseeing operations.
• Experience working with the public in stressful situations
• Demonstrated experience in planning, evaluating, and analyzing events to ensure successful execution and continuous improvement.
• Experience in filing and office software applications.
• Proficient in student information systems.
Additional Considerations | Additional ConsiderationsExperience working in an office setting.
Operation of a State Vehicle | Yes
Supervises Employees | Yes
Required Travel | Minimum
Role Title | Education Support Coordinator III
Role Code | 29143
FLSA | Nonexempt
Pay Band | 4
Position Number | 29300401
Agency | Virginia Peninsula Community College
Division | Virginia Peninsula Community College (Div)
Work Location | Hampton - 650
Hiring Range | $55,000 to $65,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday through Friday with occasional evening and weekend work hours.
Sensitive Position | No
Job Description
Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The Student Success Coordinator serves as a central resource within the department of Retention & Student Success at Virginia Peninsula Community College (VPCC), supporting student persistence, academic achievement, holistic development, and credential completion. This role is responsible for responding to faculty and staff alerts, meeting individually with students to provide academic coaching, and implementing targeted interventions that promote retention, progression, and completion. The position will work directly with students who are not progressing to completion and develop strategies for proactive support. The coordinator supervises GPS Coaches and collaborates with campus stakeholders to implement initiatives that enhance student engagement and advance student pathways from enrollment to credential completion.
- This position is designated as a Campus Security Authority. All employees are responsible employees and mandatory reporters.
- Availability to work occasional evenings and weekends.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Knowledge:
• Principles and practices of program planning and implementation
• College student development theory and the higher education environment.
• Family Educational Rights and Privacy Act (FERPA)
Skills:
• Strong verbal and written communication skills to interact with students, faculty, and staff.
• Empathy and the ability to build trust and rapport with a myriad of campus stakeholders
• Excellent organizational, analytical, and planning skills
• Participate as a team member and adjust to change with a positive attitude.
• Must have strong customer service skills.
• Supervisory and team leadership skills.
Ability to:
• Work evenings, nights, and weekends.
• Work at all VPCC campus locations.
• Communicate effectively in a professional, tactful, and courteous manner with students, employees, faculty, and the public.
• Provide analytical data and statistics for planning purposes and submit planning suggestions as appropriate and/or required.
• Manage multiple tasks and prioritize effectively.
• Work independently or in a team environment.
• Carry out work objectives in an organized, efficient, and timely manner without immediate supervision.
• Perform detailed and complex specialized technical, programmatic, and administrative support duties involving the use of independent judgment and personnel initiative with speed and accuracy.
• Handle confidential information judiciously
• Engage and motivate diverse student populations
• Develop and implement targeted interventions.
Required:
• Multiple years of experience in higher education, academic affairs, student services, or retention programs.
• Experience managing staff and overseeing operations.
• Experience working with the public in stressful situations
• Demonstrated experience in planning, evaluating, and analyzing events to ensure successful execution and continuous improvement.
• Experience in filing and office software applications.
• Proficient in student information systems.
Additional Considerations | Additional ConsiderationsExperience working in an office setting.
Operation of a State Vehicle | Yes
Supervises Employees | Yes
Required Travel | Minimum
Posting Detail Information
Posting Number | CLS_4156P
Recruitment Type | Agency Employee Only - E
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 11/14/2025
Job Close Date | 12/01/2025
Open Until Filled |
Agency Website | vpcc.edu
Contact Name | Brian Baines
Email | bainesb@vpcc.edu
Phone Number | 7578252835
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/90711
Recruitment Type | Agency Employee Only - E
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 11/14/2025
Job Close Date | 12/01/2025
Open Until Filled |
Agency Website | vpcc.edu
Contact Name | Brian Baines
Email | bainesb@vpcc.edu
Phone Number | 7578252835
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/90711
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you a current VPCC employee?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Alternative Hiring Process Letter
- Unofficial Transcripts
- Unofficial Transcript 2
- Unofficial Transcript 3
- (877) 340-5577
- ats@ssc.vccs.edu
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