Western Carolina University
Student Success Coordinator - #002130
🇺🇸 Cullowhee, NC
🕑 Full-Time
💰 $45K - $48K
💻 Academic Advising
🗓️ November 21st, 2025
Edtech.com's Summary
Western Carolina University is hiring a Student Success Coordinator. The role enhances the student experience by providing comprehensive support, guidance, and connection throughout the academic journey, managing systems to promote success, advising, and developing initiatives to foster retention, particularly for graduate students. It collaborates with program directors on recruitment, admissions, marketing, faculty support, and data coordination, while also supporting departmental leadership and campus partners.
Highlights
- Design and manage systems that promote student success and retention.
- Provide accurate and timely advising to students.
- Collaborate with 8–10 Program Directors on recruitment, admissions, marketing, and faculty support.
- Serve as an administrative resource for the Department Head and leadership.
- Maintain strong relationships with campus partners and support students and faculty across multiple communication platforms.
- Supervise graduate assistants and student workers when needed.
- Required skills include Microsoft Office proficiency, knowledge of university software, communication, multitasking, self-motivation, and ability to learn and explain university policies.
- Minimum qualifications: bachelor’s degree or equivalent experience and legal authorization to work in the U.S. without sponsorship.
- Preferred qualifications: master’s degree in education or related fields and experience in higher education and student support.
- Compensation range: $45,000 - $48,200 based on qualifications and experience.
Student Success Coordinator - #002130 Full Description
Student Success Coordinator - #002130
Please see Special Instructions for more details.
Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, resume, and a list of references (with complete contact information).
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Please include a cover letter, resume, and a list of references (with complete contact information).
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Posting Details
Posting Information
Posting Number | EHRA1002P
Quick Link for Internal Postings | https://jobs.wcu.edu/postings/32354
Classification Title | Student Services Specialist I
Working Title | Student Success Coordinator - #002130
Department | Human Services
Anticipated Hiring Range | $45,000 - $48,200 based on qualifications/experience
About WCU | Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:
• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary | The primary location of this position is on-site in Cullowhee, NC.
The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students.
In partnership with 8–10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations.
By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department.
Knowledge, Skills, and Abilities Required for this Position:Friendly disposition with the ability to work with a variety of constituents. Willingness to work on a collaborative team and also function independently. Skills in managing multiple tasks and projects simultaneously. Strong oral and written communication skills. Ability to self-motivate and take initiative. The ability and willingness to learn/develop new skills, specifically using university software; Knowledge of Microsoft office products; General knowledge of departmental programs; The ability to learn, interpret, and explain university policies and regulations; The ability to supervise graduate assistants and student workers in positive and constructive ways as needed.
Minimum Qualifications | Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance. Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications | Masters degree in education, higher education, communication, marketing, or related field Experience working at a college/university Demonstrated experience working with student support
Position Type | Permanent Full-Time
Number of Hours Per Week | 40
Number of Months Per Year | 12
Quick Link for Internal Postings | https://jobs.wcu.edu/postings/32354
Classification Title | Student Services Specialist I
Working Title | Student Success Coordinator - #002130
Department | Human Services
Anticipated Hiring Range | $45,000 - $48,200 based on qualifications/experience
About WCU | Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:
• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary | The primary location of this position is on-site in Cullowhee, NC.
The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students.
In partnership with 8–10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations.
By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department.
Knowledge, Skills, and Abilities Required for this Position:Friendly disposition with the ability to work with a variety of constituents. Willingness to work on a collaborative team and also function independently. Skills in managing multiple tasks and projects simultaneously. Strong oral and written communication skills. Ability to self-motivate and take initiative. The ability and willingness to learn/develop new skills, specifically using university software; Knowledge of Microsoft office products; General knowledge of departmental programs; The ability to learn, interpret, and explain university policies and regulations; The ability to supervise graduate assistants and student workers in positive and constructive ways as needed.
Minimum Qualifications | Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance. Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications | Masters degree in education, higher education, communication, marketing, or related field Experience working at a college/university Demonstrated experience working with student support
Position Type | Permanent Full-Time
Number of Hours Per Week | 40
Number of Months Per Year | 12
Posting Text
Open Date | 11/20/2025
Close Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, resume, and a list of references (with complete contact information).
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Background/E-Verify | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification | All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE | Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety | The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
Close Date |
Open Until Filled | Yes
Special Instructions to Applicants | Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, resume, and a list of references (with complete contact information).
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Background/E-Verify | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification | All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE | Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety | The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
Applicant Documents
Required Documents
- Cover Letter/Letter of Application
- Resume
- List of references
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you require sponsorship?
- Yes
- No
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