Student Success Coordinator - #002130

Edtech.com's Summary

Western Carolina University is hiring a Student Success Coordinator. This role enhances the student experience by providing support and advising throughout the academic journey, managing systems that promote success, and collaborating with program directors on recruitment, admissions, and faculty support. The coordinator also assists department leadership with administrative tasks and fosters communication across campus partners to ensure smooth departmental operations.

Highlights

Designs and manages student success systems and initiatives focusing on graduate student belonging and retention.

Delivers accurate and timely advising to students across all academic stages.

Collaborates with 8-10 Program Directors on recruitment, admissions, marketing, faculty support, and data coordination.

Supports department leadership with meetings, events, reporting, and daily operations.

Maintains strong relationships with campus partners and supports students and faculty through multiple communication platforms.

Requires knowledge of Microsoft Office and university-specific software, with the ability to interpret university policies and regulations.

Supervises graduate assistants and student workers constructively when needed.

Minimum qualification: Bachelor's degree or equivalent experience; legal work authorization required.

Preferred qualifications include a master’s degree in education or related fields and experience in higher education student support.

Annual salary range is $45,000 to $48,200 based on qualifications and experience.

Student Success Coordinator - #002130 Full Description

Western Carolina University has been ranked #3 in the nation on Forbes 2025 ‘America’s Best Midsize Employers’ list, out of the top 498 employers across all industries.

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Student Success Coordinator - #002130 Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire.

Please include a cover letter, resume, and a list of references (with complete contact information).

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu

Posting Details

Posting Information

Posting Number	EHRA1002P
Quick Link for Internal Postings	https://jobs.wcu.edu/postings/32354
Classification Title	Student Services Specialist I
Working Title	Student Success Coordinator - #002130
Department	Human Services
Anticipated Hiring Range	$45,000 - $48,200 based on qualifications/experience
About WCU	Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including: • 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list. • 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries. • 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries. • 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list. Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South. Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary	The primary location of this position is on-site in Cullowhee, NC with occasional work (weekly/monthly) at WCU’s Biltmore Park Instructional Site in Asheville, NC. The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students. In partnership with 8–10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations. By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department. Knowledge, Skills, and Abilities Required for this Position: Friendly disposition with the ability to work with a variety of constituents. Willingness to work on a collaborative team and also function independently. Skills in managing multiple tasks and projects simultaneously. Strong oral and written communication skills. Ability to self-motivate and take initiative. The ability and willingness to learn/develop new skills, specifically using university software; Knowledge of Microsoft office products; General knowledge of departmental programs; The ability to learn, interpret, and explain university policies and regulations; The ability to supervise graduate assistants and student workers in positive and constructive ways as needed.
Minimum Qualifications	Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance. Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Masters degree in education, higher education, communication, marketing, or related field Experience working at a college/university Demonstrated experience working with student support
Position Type	Permanent Full-Time
Number of Hours Per Week	40
Number of Months Per Year	12

Posting Text

Open Date	11/20/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire. Please include a cover letter, resume, and a list of references (with complete contact information). PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS. For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Background/E-Verify	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification	All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE	Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety	The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents

Required Documents

Cover Letter/Letter of Application
Resume
List of references

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you require sponsorship?
- Yes
- No

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Original Job Description

Western Carolina University has been ranked #3 in the nation on Forbes 2025 ‘America’s Best Midsize Employers’ list, out of the top 498 employers across all industries.

Toggle navigation

Student Success Coordinator - #002130 Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Details

Posting Information

Posting Number	EHRA1002P
Quick Link for Internal Postings	https://jobs.wcu.edu/postings/32354
Classification Title	Student Services Specialist I
Working Title	Student Success Coordinator - #002130
Department	Human Services
Anticipated Hiring Range	$45,000 - $48,200 based on qualifications/experience
About WCU	Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including: • 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list. • 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries. • 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries. • 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list. Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South. Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary	The primary location of this position is on-site in Cullowhee, NC with occasional work (weekly/monthly) at WCU’s Biltmore Park Instructional Site in Asheville, NC. The primary purpose of this position is to strengthen the student experience by providing comprehensive support, guidance, and connection across all stages of the academic journey. The role designs and manages systems that promote student success, delivers accurate and timely advising, and develops initiatives that foster belonging and retention, particularly for graduate students. In partnership with 8–10 Program Directors, the position plays a key role in recruitment, admissions activities, program marketing, faculty support, and data coordination. It also serves as an essential administrative resource for the Department Head and departmental leadership, contributing to meetings, events, reporting, and daily operations. By maintaining strong relationships with campus partners, supporting students and faculty across multiple communication platforms, and contributing to both departmental outreach and site-based needs, the position helps ensure smooth operations, responsive service, and a welcoming environment for all members of the department. Knowledge, Skills, and Abilities Required for this Position: Friendly disposition with the ability to work with a variety of constituents. Willingness to work on a collaborative team and also function independently. Skills in managing multiple tasks and projects simultaneously. Strong oral and written communication skills. Ability to self-motivate and take initiative. The ability and willingness to learn/develop new skills, specifically using university software; Knowledge of Microsoft office products; General knowledge of departmental programs; The ability to learn, interpret, and explain university policies and regulations; The ability to supervise graduate assistants and student workers in positive and constructive ways as needed.
Minimum Qualifications	Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance. Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Masters degree in education, higher education, communication, marketing, or related field Experience working at a college/university Demonstrated experience working with student support
Position Type	Permanent Full-Time
Number of Hours Per Week	40
Number of Months Per Year	12

Posting Text

Open Date	11/20/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire. Please include a cover letter, resume, and a list of references (with complete contact information). PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS. For questions or additional information, please contact Dr. April Perry (Department Head) at alperry@wcu.edu
Background/E-Verify	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification	All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE	Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety	The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents

Required Documents

Cover Letter/Letter of Application
Resume
List of references

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you require sponsorship?
- Yes
- No

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.

Any data not saved will be lost.

Click 'OK' to keep your session active.

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Student Success Coordinator - #002130

Edtech.com's Summary

Student Success Coordinator - #002130 Full Description

Academic Support Specialist

Academic Advisor

Academic Program Specialist

EXECUTIVE DIRECTOR ACADEMIC ADVISING CENTER

Master of Science in Instructional Design and Technology (MSIDT) Student Services Professional IA