Student Success Manager

🇺🇸 Remote - US 🕑 Full-Time 💰 $31K - $79K 💻 Enrollment 🗓️ September 16th, 2026

Canvas CRM FERPA

Edtech.com's Summary

Kaplan is hiring a Student Success Manager to recruit, enroll, and guide a cohort of students through its undergraduate and graduate programs. This remote, nationwide role advises students from first contact through graduation, combining enrollment outreach with academic and financial guidance.

Highlights

Recruits and enrolls qualified undergraduate and graduate students through calls, chat, email, and video outreach.
Advises students on career and program interests, aligning choices with their academic and professional goals.
Manages onboarding for enrolled students, including financial guidance on funding their education.
Services a cohort of students against enrollment and retention metrics, encouraging progression through advanced programs.
Collaborates with academic and admissions departments and faculty to ensure program alignment and compliance with FERPA and state and federal regulations.
Uses student information systems and CRM tools, including Salesforce, CampusLogic, Brightspace, Canvas, and Slate, to manage engagement.
Analyzes the student dashboard and reports to optimize student experience and outcomes.

Student Success Manager Full Description

Highlights

Recruits and enrolls qualified undergraduate and graduate students through calls, chat, email, and video outreach.
Advises students on career and program interests, aligning choices with their academic and professional goals.
Manages onboarding for enrolled students, including financial guidance on funding their education.
Services a cohort of students against enrollment and retention metrics, encouraging progression through advanced programs.
Collaborates with academic and admissions departments and faculty to ensure program alignment and compliance with FERPA and state and federal regulations.
Uses student information systems and CRM tools, including Salesforce, CampusLogic, Brightspace, Canvas, and Slate, to manage engagement.
Analyzes the student dashboard and reports to optimize student experience and outcomes.