Washtenaw Community College
Student Success Services Assistant
🇺🇸 Washtenaw County, MI
🕑 Full-Time
💰 $21 per Hour
💻 Academic Advising
🗓️ December 2nd, 2025
FERPA
Edtech.com's Summary
Washtenaw Community College is hiring a Student Success Services Assistant. The assistant manages front desk operations, supports departmental events, handles financial transactions, coordinates logistics, and provides frontline support to students, faculty, staff, and the community for services including Counseling, Student Resource Center, and Success Coaching.
Highlights
- Manage front desk activities and serve as the primary contact for appointment scheduling and emergency response.
- Support Academic Advising front desk by checking in students and directing them to resources.
- Coordinate logistics for departmental events including room scheduling, equipment, and catering.
- Process and organize all department financial data including contracts, purchase orders, and reimbursements.
- Assist in staff requests such as ordering business cards and maintaining emergency resource inventory.
- Order and distribute marketing materials campus-wide.
- Assist Executive Director in developing training materials.
- Maintain confidentiality of student records in compliance with FERPA, HIPAA, and college policies.
- Proficient in Microsoft Office (Word, Excel, Access) and experienced with Ellucian Banner software preferred.
- Requires 3 years relevant experience with 24 credit hours in related coursework or equivalent; strong customer service and problem-solving skills essential.
- Compensation starts at $21.27 per hour.
Student Success Services Assistant Full Description
Student Success Services Assistant
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Posting Details
Posting Details (Default Section)
Posting Number: | 0603783
Position Title: | Student Success Services Assistant
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
The Student Success Services Assistant ensures efficient operations and provides frontline support for students, faculty, staff, and the community. This role will support the efficient operation of the Student Success Services Department including, but not limited to, all students served by Counseling, Student Resource Center, and Success Coaching areas. Key duties include managing front desk activities, scheduling appointments, supporting events, processing financial transactions, coordinating travel logistics, maintaining departmental materials and communications, tracking and filing of Intake paperwork, distribution of bus tokens, food pantry requests, and the hiring and onboarding of new department staff, and supporting related services like academic advising. The ideal candidate excels in organization, multitasking, creating a welcoming environment, and delivering excellent customer service to any WCC student, faculty, staff, or community member.
Essential Job Duties and Responsibilities:
Serve as the front-line contact for the Student Success Services Department (counseling, student resource center, and success coaching) to aid students, faculty/staff, and community members via in-person, phone, email, and text message interactions. Primary point of contact for front-desk triage and phone support including: appointment scheduling, checking students in for departmental appointments, or initiating an urgent or emergency response to support a student with emergency resource needs or who is experiencing a mental health crisis or suicidal ideation by following established protocols. Secondary support for Academic Advising front-desk assistance including checking in students for appointments or connecting them to other appropriate resources. Provide support for departmental events such as Wellness Fair, Workshops including scheduling rooms, equipment, catering, vendors, and overall logistics. Process, document, and organize all department financial data: contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements. Provide assistance for all departmental programming, projects and secretarial support Provide assistance with staff requests including ordering of business cards, secondary support to maintain the inventory of the SRC emergency resources, and preparation of monthly program information tables. Order and maintain marketing materials and schedule the distribution of marketing materials across campus. Assist Executive Director with the development of training materials for students, staff, and faculty. Maintain confidentiality of all student records and sensitive information in accordance with FERPA, HIPAA, and college policy. Perform other related duties as directed by the Executive Director of Student Success Services.
Hours/Schedule:This position will work 8am-5pm, Monday-Friday. May require flexibility at peak times and for special events. Occasional Saturday events may require a Saturday work day.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities: 3 years relevant work experience and 24 credit hours in related coursework or the equivalent combination of education and work experience. Ability to follow established protocols to respond appropriately to students in crisis, including those experiencing emergency resource needs, mental health emergencies, or suicidal ideation. Strong customer service and interpersonal skills to interact effectively and professionally with students, staff, faculty, and members of the community. Strong attention to detail, critical thinking and problems solving. Demonstrated ability in Microsoft Office products (Word, Excel and Access). Demonstrated proficiency in basic math, spelling, proofreading, and filing. Accurate data entry skills required. Experience with Ellucian Banner software preferred. Ability to fluctuate with peak demands and high stress periods. Ability to appropriately handle confidential materials. Ability and willingness to implement policies and procedures as directed. Ability to understand and explain institutional, departmental grant policies and procedures to students and staff. Ability to prioritize own workflow. Ability to maintain basic accounting functions in departmental record keeping. Ability to work designated hours as required by the department.
Preferred Qualifications: |
Posting Date: | 12/01/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $21.27
Salary Comments: | Publicly available compensation information can be found: Here
Position Title: | Student Success Services Assistant
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student and Academic Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:
The Student Success Services Assistant ensures efficient operations and provides frontline support for students, faculty, staff, and the community. This role will support the efficient operation of the Student Success Services Department including, but not limited to, all students served by Counseling, Student Resource Center, and Success Coaching areas. Key duties include managing front desk activities, scheduling appointments, supporting events, processing financial transactions, coordinating travel logistics, maintaining departmental materials and communications, tracking and filing of Intake paperwork, distribution of bus tokens, food pantry requests, and the hiring and onboarding of new department staff, and supporting related services like academic advising. The ideal candidate excels in organization, multitasking, creating a welcoming environment, and delivering excellent customer service to any WCC student, faculty, staff, or community member.
Essential Job Duties and Responsibilities:
Serve as the front-line contact for the Student Success Services Department (counseling, student resource center, and success coaching) to aid students, faculty/staff, and community members via in-person, phone, email, and text message interactions. Primary point of contact for front-desk triage and phone support including: appointment scheduling, checking students in for departmental appointments, or initiating an urgent or emergency response to support a student with emergency resource needs or who is experiencing a mental health crisis or suicidal ideation by following established protocols. Secondary support for Academic Advising front-desk assistance including checking in students for appointments or connecting them to other appropriate resources. Provide support for departmental events such as Wellness Fair, Workshops including scheduling rooms, equipment, catering, vendors, and overall logistics. Process, document, and organize all department financial data: contracts, requisitions, purchasing card receipts, purchase orders, transfers, reimbursements. Provide assistance for all departmental programming, projects and secretarial support Provide assistance with staff requests including ordering of business cards, secondary support to maintain the inventory of the SRC emergency resources, and preparation of monthly program information tables. Order and maintain marketing materials and schedule the distribution of marketing materials across campus. Assist Executive Director with the development of training materials for students, staff, and faculty. Maintain confidentiality of all student records and sensitive information in accordance with FERPA, HIPAA, and college policy. Perform other related duties as directed by the Executive Director of Student Success Services.
Hours/Schedule:This position will work 8am-5pm, Monday-Friday. May require flexibility at peak times and for special events. Occasional Saturday events may require a Saturday work day.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities: 3 years relevant work experience and 24 credit hours in related coursework or the equivalent combination of education and work experience. Ability to follow established protocols to respond appropriately to students in crisis, including those experiencing emergency resource needs, mental health emergencies, or suicidal ideation. Strong customer service and interpersonal skills to interact effectively and professionally with students, staff, faculty, and members of the community. Strong attention to detail, critical thinking and problems solving. Demonstrated ability in Microsoft Office products (Word, Excel and Access). Demonstrated proficiency in basic math, spelling, proofreading, and filing. Accurate data entry skills required. Experience with Ellucian Banner software preferred. Ability to fluctuate with peak demands and high stress periods. Ability to appropriately handle confidential materials. Ability and willingness to implement policies and procedures as directed. Ability to understand and explain institutional, departmental grant policies and procedures to students and staff. Ability to prioritize own workflow. Ability to maintain basic accounting functions in departmental record keeping. Ability to work designated hours as required by the department.
Preferred Qualifications: |
Posting Date: | 12/01/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $21.27
Salary Comments: | Publicly available compensation information can be found: Here
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you meet the minimum qualifications for this position?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Unofficial Transcripts 1
- Other Documents
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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