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University of Massachusetts

Student Success Specialist

🇺🇸 Boston, MA 🕑 Full-Time 💰 TBD 💻 Academic Advising 🗓️ June 30th, 2026

Edtech.com's Summary

UMass Boston is hiring a Student Success Specialist. The role involves providing academic and student services within the School for the Environment’s Academic Achievement Student Center, acting as the primary contact for prospective and current students, and collaborating with staff and faculty to support students from initial interest to program completion.

Highlights
  • Serve as first point of contact for students interested in advancing education at the university.
  • Provide support through students' academic journey in collaboration with staff and faculty.
  • Maintain communication systems and manage student inquiries via phone, email, and Zoom.
  • Manage data entry and assign students to advisors using WISER software.
  • Support events related to student success and retention, including symposiums and open houses.
  • Assist with accreditation activities and provide report preparation within the Office of Student Success.
  • Required qualifications include a bachelor's degree and 1-3 years of relevant experience.
  • Preferred knowledge areas: environmental science, student development theory, and software applications including database management.
  • Must demonstrate strong communication, organizational, interpersonal, and teamwork skills.
  • Position is part of the Professional Staff Union with salary grade 30; official offers subject to Human Resources approval.

Student Success Specialist Full Description

 

General Summary: 

The Student Services Specialist for the School for the Environment will be responsible for providing academic and student services to support students in the AASC (Academic Achievement Student Center) in the School for the Environment. The incumbent is the first point of contact for students considering advancing their education at the University and serves as the primary resource person for providing support for students through their academic journey from interest through completion processes in collaboration with staff and faculty

 

 

Examples of Duties: 

  • Maintains systems of communication for current and prospective students;
  • Assists students in person and via phone and zoom, answering and providing routine information pertaining to academic programs, course registration and academic advising retrieve and respond to voicemail and email;
  • Maintains and enters data into respective databases;
  • Assigns new students to advisors using WISER;
  • Provides support to the director of AASC, the Dean's office and graduate program directors in the completion of projects, including organizing telephone and email advising outreach, distributing flyers and brochures;
  • Assists with SFE related events related to student success and retention (eg. Earth day symposium, open house, welcome days and graduation)
  • Supporting accreditation and other related activities for the SFE;
  • Performs a wide variety of duties in the Office of Student Success and provides assistance with reports and student records; Perform Other duties as assigned

 

 

Minimum Qualifications: 

  • Bachelor's Degree is required;
  • 1 to 3 years of relevant experience;
  • Knowledge of environmental science, environmental studies or community development is a plus;
  • Knowledge of software applications, including office software and database management;
  • Knowledge of current student development theory and research;
  • Proven ability to work with diverse populations;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to effectively and efficiently work in a team capacity with a broad range of staff to accomplish departmental and program goals;
  • Ability to work independently and efficiently;
  • Ability to work under pressure and under academic year time frames;
  • Ability to handle multiple projects at the same time;
  • Ability to supervise the work of work-study students;
  • Ability to prepare written reports, correspondence and recommendations;
  • Strong organizational skills and strong attention to detail;
  • Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals;
  • Strong commitment to customer service.

 

 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

 

 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: 30             

Salary Ranges

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] or 617-287-5150.

 

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