Campus
Student Success Team Lead
Edtech.com's Summary
- Lead a team of success coaches to build meaningful student relationships and improve retention and engagement.
- Use data and KPIs like retention rates, attendance, and student NPS to track and enhance team performance.
- Conduct call monitoring and provide feedback to coaches for skills improvement.
- Manage a small caseload of students to maintain direct coaching experience.
- Collaborate with leadership and stakeholders to align on initiatives and priorities.
- Require 4+ years in customer service, education, student support, or coaching; 3+ years leadership experience.
- Strong communication, interpersonal, and data-driven decision-making skills essential.
- Base salary range of $72,000 - $82,000 plus equity grant, with benefits including medical, dental, vision, 401(k) match, and fertility benefits.
- Hybrid work schedule with in-office attendance Tuesday through Thursday, remote Monday and Friday.
- Prior teaching experience or work in mission-driven education organizations is a plus.
Student Success Team Lead Full Description
About Campus
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes havenât. Traditional college hasnât kept up with the aspirations of todayâs studentsâand they canât afford to wait.
At Campus, weâve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skillsâready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.
Weâre backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille OâNeal, and others.
The world has changed. Higher ed needs to catch up, and weâre leading the way - come join us!
About the Role
We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If youâre a strong leader with experience in coaching and a passion for using data to achieve results, weâd love to hear from you!
This role requires in-office attendance three days per week (TuesdayâThursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.
You're excited about this opportunity because you will...
Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your teamâs daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices.
We're excited about you because...
You have 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
You have 3+ years of leadership experience, with a proven ability to manage and develop teams
You have strong communication and interpersonal skills to build relationships with both students and staff
You have a data-driven mindset with experience using metrics to track performance and guide decisions
You have a passion for coaching, mentoring, and helping others succeed
Nice to Have: Prior teaching experience or experience in the education sector or a mission-driven organization.
What youâll get:
A compensation package that includes a base salary ($72,000 - $82,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
Flexible Time Away + paid holidays
Opportunity to make an impact â youâll be an integral player in bringing our vision to life
Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.
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