Edtech.com's Summary

University of Pittsburgh is hiring a Student Success Technology Coordinator (Office of the SVC and Provost). The role supports Pathways, the University's centralized student success platform (currently EAB's Navigate), by helping campus units adopt it and solving the platform and business problems that come up along the way. The coordinator works as part of the Provost's Student Success Team, using the platform to advance campus-wide initiatives for undergraduate, graduate, and professional students.

Highlights

Support the rollout of Pathways to new campus units, including onboarding new users and providing functional and technical support.
Update and maintain system configurations and ensure the accuracy of the platform's data.
Analyze complex business needs, record requirements, and recommend solutions so customer needs are fully understood.
Evaluate routine business processes to identify gaps and inefficiencies, and recommend process enhancements.
Maintain careful documentation of requirements, specifications, and business processes, and keep it available to team members throughout the project timeline.
Participate in project team meetings to document changing business requirements, and assist senior business analysts with components of more complex projects.
Work with units to facilitate campus-wide student success initiatives using Pathways and other technologies.
Bachelor's degree and two years of higher education experience required; experience in academic support and student success technology (such as EAB or Starfish) and in teaching or training others is a plus.
Hybrid role working Monday through Friday, 8:30 a.m. to 5:00 p.m.

Student Success Technology Coordinator (Office of the SVC and Provost) Full Description

The University of Pittsburgh's Office of the Provost is currently seeking a Student Success Technology Coordinator, to join the Student Success Team.

In an effort to scale Pitt’s centralized student success platform, called “Pathways”, currently EAB’s Navigate system, to stakeholders (including undergraduate, graduate, and professional students) across the University, we are seeking coordinators who will work with constituents to solve complex platform/technology problems and business needs, evaluate business processes, and recommend process enhancements. This role will support the implementation of new units; functional and technical support; updating and maintaining system configurations; onboarding new users; and ensuring accuracy of the data. In support of the coordination of Pathways, the candidates will support the work with units to facilitate campus-wide student success initiatives using this and other technologies.

Bachelor’s degree required; Two (2) years' experience in higher education required. Previous experience in academic support and student success technology (e.g., EAB/Starfish) and teaching/training others is also a plus.

Job Summary

Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

Essential Functions

Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains careful documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline

Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.

Assists more senior business analysts with components of more complex projects. Receives and acts on instructions given to ensure success in an assigned area. Works collaboratively with colleagues, effectively communicating progress, challenges, and issues that may affect the larger project outcome.

Physical Effort

Must be able to sit and stand for prolonged periods of time

Assignment Category

Full-time regular

Job Classification

Staff.Information Technology Business Analyst II

Job Family

Information Technology

Job Sub-Family

Quality Management Solutions

Campus

Pittsburgh

Minimum Education Level Required

Bachelor's Degree

Minimum Years of Experience Required

Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule

Monday- Friday, 8:30 a.m. - 5:00 p.m.

Work Arrangement

Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range

To be determined based on qualifications

Relocation Offered

Visa Sponsorship Provided

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

Not Applicable

Required Documents

Resume, Cover Letter

Optional Documents

Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

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Student Success Technology Coordinator (Office of the SVC and Provost)

Edtech.com's Summary

Student Success Technology Coordinator (Office of the SVC and Provost) Full Description

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