Stride
Student Support Advisor
🇺🇸 Remote - NC
🕑 Full-Time
💰 TBD
💻 Other
🗓️ September 19th, 2025
Edtech.com's Summary
K12, a Stride Company is hiring a Student Support Advisor to enhance student and Learning Coach engagement at North Carolina Virtual Academy. The Advisor will oversee student caseloads, provide proactive support using data, and serve as the primary contact among students, Learning Coaches, and school staff to promote academic growth.
Highlights
- Manage assigned student caseloads to boost engagement through interventions like Learning Coach training and catch-up sessions.
- Deliver proactive, consistent support to students and Learning Coaches throughout the onboarding process and academic experience.
- Act as the main liaison between students, Learning Coaches, teachers, and school administration.
- Required proficiency in Microsoft Office Suite and web-based tools; familiarity with online learning environments.
- Must have at least two years of college and two years of education-related experience or equivalent combination.
- Strong communication, organizational, and problem-solving skills required.
- Ability to adapt and multitask in a dynamic work environment; willingness to travel up to 25%.
- Preferred qualifications include four years of college education and experience supporting learners using technology.
- Residency requirement: must reside in North Carolina.
- Compensation varies based on education, experience, location, and other factors, typically offered in the lower half of the salary range.
Student Support Advisor Full Description
Student Support Advisor
US - NC - Remote
Full time
Job Description
Residency Requirements: Must reside in North Carolina
The Advisor is responsible for increasing student and Learning Coach engagement within the school to drive improved academic growth. The role is committed to providing consistent support throughout the student experience.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school, North Carolina Virtual Academy (NCVA). We want you to be a part of our talented team!
The mission of North Carolina Virtual Academy (NCVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
- Oversee a caseload of students assigned by the school to increase engagement (e.g., monitoring student log in, class attendance) through intervention (e.g., Learning Coach training, catch up sessions, time management).
- Provide consistent proactive support to students using data resources.
- Provide support to students and Learning Coaches through the Onboarding (Strong Start) experience.
- Serve as primary point of contact between students and Learning Coaches and teachers and/or school administration.
- Pursue and apply continuous education and training to increase efficacy with the dynamic needs of their students and Learning Coaches
Minimum REQUIRED QUALIFICATIONS:
- Two (2) years of college AND
- Two (2) years of experience in education OR
- Equivalent combination of education and related experience
- Ability to pass required background check.
OTHER REQUIRED QUALIFICATIONS:
- Strong written and verbal communication skills.
- Excellent problem-solving skills.
- Organizational skills, multi-tasking abilities.
- Adaptable and comfortable in a fast-paced work environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
- Familiarity with the online learning experience.
- An ability to learn new technology tools quickly (ex. database and web-based tools).
- Ability to travel 25% of the time.
DESIRED QUALIFICATIONS:
- Four (4) years of college education.
- Experience working with the proposed age group.
- Experience supporting adults and children in learning and the use of technology.
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a home-based position that may require one or more days a week in the office as determined by the supervisor. The noise level in the office is usually moderate (computers, printers, light foot traffic).
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Regular
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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