DeVry University
Student Support Advisor - Join Our Talent Community
Edtech.com's Summary
- Support new student enrollment by partnering with Admissions and responding to inquiries.
- Develop and review financial plans and ensure students understand program requirements and costs.
- Monitor student accounts, eligibility, and academic progress to identify and address barriers.
- Provide multi-channel support via phone, chat, email, and SMS in a call center environment.
- Minimum one year customer service or advising experience in education required.
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and database systems necessary.
- Eligibility to access NSLDS system and no default on Title IV federal aid required.
- Compensation ranges from $23.32 to $25.00 per hour.
- Flexible working hours including evenings and rotating Saturdays, with initial training Monday to Friday 9AM-6PM.
- Full-time benefits include 401(k) match, tuition program, medical/dental/vision coverage, paid time off, parental leave, and mental health programs.
Student Support Advisor - Join Our Talent Community Full Description
DeVry University strives to close our societyâs opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.
About the Position
Student Support Advisors play a critical role in guiding students throughout their educational journey by delivering proactive, accurate, and timely support across academic, financial, and service-related needs. Through personalized advising and progress monitoring, Advisors support student success by helping students overcome challenges, stay engaged, and progress toward graduation. Working in a fast-paced, modern call center environment, Student Support Advisors provide one-call resolution across multiple communication channels, including phone, chat, email, and SMS, while encouraging students to take ownership of their educational goals.
This role is essential to student success and provides an opportunity to make a meaningful impact in the lives of the students we serve. To learn more, please view our Day in the Life video: DeVry Student Support Advisors: Helping Students Thrive
Responsibilities
⢠Support new student enrollment by partnering with Admissions to respond to student inquiries, explain program requirements and costs, and outline available funding options.
⢠Develop and review estimated financial plans and timelines to ensure students are prepared to begin their programs.
⢠Maintain knowledge of academic offerings and Title IV financial aid policies, procedures, and regulations.
⢠Monitor student accounts, eligibility, and awards to support persistence and successful outcomes.
⢠Identify and address academic and financial barriers using student data, institutional systems, and available resources.
⢠Accurately document all student interactions, exercise sound judgment in complex situations, and collaborate across departments to deliver a high-quality, student-centered experience throughout the student lifecycle.
Shift Expectations
⢠Working flexible hours including evening and rotating Saturdays (based on operating hours of your campus location)
⦠The first 6 weeks of training require daily virtual attendance in order to be successful in the role while working 9AM-6PM Mon-Friday
Minimum Qualifications
⢠Some college coursework required.
⢠Minimum of one year of customer service experience or prior advising experience in an educational setting.
⢠Eligibility to access and maintain the NSLDS system and not in default on Title IV federal aid.
⢠Proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams), internet-based applications, and database systems.
⢠Ability to work in a distraction-free environment with no conflicting responsibilities during scheduled shifts.
⢠Home office equipped with DSL or cable internet, hardwired via Ethernet to a modem/router, and meeting minimum internet speed requirements (wireless, satellite, or dial-up connections are not permitted).
Preferred Qualifications
⢠Prior experience in a similar role within higher education.
⢠Experience with Title IV funding.
⢠Knowledge of and experience with online learning environments.
⢠Experience working in a fast-paced, dynamic call center setting.
*We accept applications on an ongoing basis.
DeVry University offers benefit options for full-time colleagues, including:
⢠401(k) and Roth Plan w/match
⢠Paid Tuition Program
⢠Remote and Flex Work Options
⢠Medical, Dental and Vision Coverage
⢠Paid Time Off
⢠Paid Parental Leave
⢠Fertility Coverage
⢠Family and Domestic Partner Coverage
⢠Adoption Assistance
⢠Wellness Programs
⢠Volunteer Time Off
⢠Technology Stipend
⢠Career Development Programs
⢠Mental Health Care Programs
⢠Tax Savings Account (FSA and HSA)
⢠Short-Term/Long-Term Disability Coverage
⢠Life, Accident, AD&D, Critical Illness Insurance
⢠Auto/Homeowners, Pet and Legal Insurance
⢠Exclusive Discount Programs
⢠Family Care Services
⢠2nd.MD, a virtual expert medical consultation service
⢠Health Advocacy Service
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.
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