Student Support Associate (Multiple)

🇺🇸 Remote - US 🕑 Full-Time 💰 $38K - $40K 💻 Academic Advising 🗓️ June 24th, 2026

Salesforce

Edtech.com's Summary

Old Dominion University is hiring a Student Support Associate to serve as a frontline representative in a centralized One Stop support center. The role involves resolving student inquiries across multiple functional areas such as financial aid, registrar, student accounts, and military benefits via various communication channels, ensuring a seamless, student-centered experience while escalating complex issues when necessary.

Highlights

Provide high-quality customer service to current students and families across multiple university departments.
Handle inquiries via in-person, phone, email, chat, and virtual platforms.
Utilize strong communication, problem-solving, and professional skills to resolve issues and escalate complex matters appropriately.
Support functional areas including financial aid, registrar, student accounts, and military benefits and certification services.
Manage peak periods of volume and maintain accurate documentation and data entry.
Work knowledge of Customer Relationship Management systems, contact center technologies, web conferencing, and Google & MS Office products required.
Flexibility to work outside standard business hours, including evenings, weekends, and holidays as needed.
Requires considerable customer service and/or contact center experience; some higher education experience preferred.
Remote position with a 40-hour workweek, computer equipment provided; high-speed internet required by employee.
Salary range is $38,000 - $40,000 annually; final candidate must complete a criminal history check.