Student Support Coordinator

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$56,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Are you passionate about customer service and helping others? Are you a coordination guru? Do you love working on different aspects of a student's journey? Then keep reading below for this Student Support Coordinator opportunity!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a highly motivated and articulate Student Support Coordinator to join our Student Success team. Every day you will make a difference in the lives of others by coordinating the student support functions for prospective students, applied students and those enrolled in an online degree program. You will also collaborate with staff, ensuring that identified goals and objectives are accomplished in accordance with established priorities and standards of quality and customer service.

Essential Duties:

• Provides both direct and indirect support to our online students.
• Directly supports various internal departments within the online department and University as a whole.
• Provides administration and coordination of program activities and services for the online student population. Interprets the program procedures, policies, practices and objectives.
• Provides problem resolution for both students and internal staff based on situation, practice and program. Supports through technical guidance, customer service and coordination of services available.
• Coordinates and administers support for enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, user accounts, special projects and orientations.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Collaborates with other colleges and central university offices to ensure a coordinated approach to student recruitment, engagement and retention.
• Initiates, develops and sustains strong positive relationships with other departmental contacts/coordinators/directors to ensure achievement of the mission and goals of the departments and University.
• Prepare reports as needed, assists in fact finding or research projects for student success and program growth.
• Maintains student records on the database; creates and provides reports.
• Directly contacts and supports students as needed.
• Assumes or coordinates other duties or projects as assigned or directed.

NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale AZ.

Desired Qualifications:

• Bachelor's degree or higher in a related field.
• Experience with online-related student services (3-5 years).
• Experience in formulating and implementing creative strategies that improve student retention.
• Experience working in fast paced environment.
• Experience working with online programs and students in a higher education environment.
• Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
• Experience using Salesforce, MS Office and Google Suite.
• Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
• Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

NOTE: Please answer the following questions in your cover letter:

• How does your work experience relate to supporting student success?
• What skills and experience do you have in handling multiple projects and balancing deadlines?

Salary and Benefits:

Salary Range: $49,000 -$56,000 per year; DOE

The target salary for this position is $51,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18656.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.