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Chamberlain University
Student Support Liaison - Irwindale, CA
Higher Ed
Customer Service
Events
Edtech.com's Summary
Chamberlain University is hiring a Student Support Liaison - Irwindale, CA to promote student persistence through holistic, student-centered support across a range of service areas. The liaison is the key point of contact for students, proactively engaging them and removing barriers to their success while working with other university departments to resolve inquiries quickly. The role reports to Advising and Retention Services and helps build a culture of care and engagement aligned with the institution's mission.
Highlights
- Answer student questions and concerns and connect them with the right university resources
- Help students with appointment scheduling, portal navigation, and self-service tools
- Promote opportunities such as federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet
- Plan and run career fairs, open houses, workshops, and graduation events alongside the Campus Support Coordinator
- Guide students through questions on local and state funding, military services, and scholarships
- Serve as the point of contact for compliance audits
- Identify process and technology improvements that strengthen the student retention journey
- Bachelor's degree and 1+ year of experience in higher education, customer service, or related work
- Working familiarity with Microsoft Word, Excel, Power BI, PowerPoint, and Copilot, with Student Information Systems experience a plus
- Pay of $23.00 to $25.00 per hour plus health, dental, vision, life and disability insurance, a 401k with 6% employer match, 15 vacation days, and 12 paid holidays plus 2 floating holidays
Student Support Liaison - Irwindale, CA Full Description
Opportunity at a Glance
The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.
Responsibilities
- Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
- Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
- Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
- In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
- Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
- Serve as the point of contact for compliance audits.
- Identify opportunities and implement process and technology solutions that enhance the student retention journey.
- Develops and maintains a solid knowledge of the various enterprise applications and business processes.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree Required
- 1+ year of experience in higher education, customer service, or related experience Required
- High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
- Ability to work independently as well as function as part of a team.
- Must be a self-starter with the ability to prioritize effectively.
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
- Knowledgeable of higher ed federal and state regulations.
- Superior written and verbal communication skills.
- Ability to work independently and make sound decisions with minimal supervision and direction.
Additional Information
In support of the pay transparency laws enacted across the country, the expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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