Edtech.com's Summary

Adtalem Global Education is hiring a Student Support Liaison. The role involves promoting student success by providing holistic support, addressing student inquiries, and collaborating with university departments to remove barriers and ensure timely resolution of issues. The liaison fosters a supportive learning environment aligned with the institution's values while managing student engagement activities and compliance audits.

Highlights

Provide student-centered support and respond to student questions and concerns.
Assist with appointment scheduling and navigation of self-service tools and resources.
Promote student activities including federal work study, tutoring, and campus events.
Plan and facilitate events such as career fairs, open houses, workshops, and graduation ceremonies.
Advise students on funding opportunities, military services, and scholarships.
Serve as a point of contact for compliance audits and implement process improvements to enhance student retention.
Use software tools such as Microsoft Word, Excel, Power BI, PowerPoint, and Copilot; experience with Student Information Systems preferred.
Require a bachelor's degree and at least 1 year of experience in higher education, customer service, or related field.
Strong interpersonal, communication, problem-solving skills, and ability to work independently and collaboratively.
Compensation range between $18.70 and $33.84 per hour, with benefits including health insurance, 401k with match, paid vacation and holidays.

Student Support Liaison Full Description

Company Description

About Chamberlain University
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

Job Description

Opportunity at a Glance
The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
Serve as the point of contact for compliance audits.
Identify opportunities and implement process and technology solutions that enhance the student retention journey.
Develops and maintains a solid knowledge of the various enterprise applications and business processes.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's degree Required.
1+ year of experience in higher education, customer service, or related experience Required.
High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
Ability to work independently as well as function as part of a team.
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
Knowledgeable of higher ed federal and state regulations.
Superior written and verbal communication skills.
Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.70 and $33.84. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Original Job Description

Company Description

Job Description

Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
Serve as the point of contact for compliance audits.
Identify opportunities and implement process and technology solutions that enhance the student retention journey.
Develops and maintains a solid knowledge of the various enterprise applications and business processes.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Bachelor's degree Required.
1+ year of experience in higher education, customer service, or related experience Required.
High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
Ability to work independently as well as function as part of a team.
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
Knowledgeable of higher ed federal and state regulations.
Superior written and verbal communication skills.
Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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Student Support Liaison

Edtech.com's Summary

Student Support Liaison Full Description

Student Support Liaison

Student Support Liaison

Student Support Liaison

Student Support Liaison

Student Support Liaison