Jefferson Community and Technical College
Student Support Services Coordinator
🇺🇸 Louisville, KY
🕑 Full-Time
💰 $45K
💻 Other
🗓️ October 22nd, 2025
Edtech.com's Summary
- Provide one-on-one coaching to 140 SSS students ensuring academic success.
- Assess student needs including academic and financial and connect them to resources.
- Coordinate and present seminars on career readiness, financial literacy, and time management.
- Offer academic advising and transfer coaching to SSS students.
- Monitor the Starfish early alert system for student notifications.
- Collaborate with faculty and campus partners to support SSS students.
- Maintain detailed records of student interactions and support activities.
- Complete required academic advising training within 60 days of employment.
- Must have a bachelor's degree in education, administration, guidance, or counseling and at least two years of relevant experience with TRIO or similar programs.
- Proficiency in Microsoft Office is required; experience with PeopleSoft or similar student information systems is preferred.
- Salary is $45,000 with a 12-month contract, full-time at 37.5 hours per week.
- Benefits include health, vision, dental coverage, tuition reimbursement/waiver, 403(b) retirement plan with employer match, paid holidays, and employee assistance program.
Student Support Services Coordinator Full Description
Total Rewards
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
The Office of Student Support and Advocacy at Jefferson Community and Technical College (Jefferson) has an opening for a Coordinator of Student Support Services under the TRIO Student Support Services (SSS) Project Grant. The primary responsibility of this position is to assist students with removing academic and non-academic barriers and coordinate program activities towards their academic success while remaining in compliance with the federally funded SSS program.
Job Duties:
Duties and responsibilities include, but are not limited to:
• Provide direct student support services as part of the SSS team to ensure 140 students receive high quality one-on-one coaching.
• Assess students for academic, financial, and other needs.
• Problem-solve with SSS students and connect them to support services at Jefferson and in the community.
• Coordinate and present programs and seminars on topics such as career readiness, financial literacy, and time management.
• Provide academic advising and transfer coaching with each SSS student in their caseload.
• Monitor Starfish (early alert system) for notifications related to their advisees.
• Consult with faculty and other campus partners in support of SSS students.
• Maintain accurate information on student assessments, interactions, and support provided.
• Complete Jefferson-required Academic Advisor training within 60 days of employment and participate in ongoing advisor training as well as other internal and external professional development opportunities.
• Must have a valid driver’s license and reliable transportation.
• Other duties as required to support a focus on student success.
Required Knowledge, Skills, and Abilities: Candidate will have strong interpersonal, verbal, written communication, and problem-solving skills. Must be able to multitask and think independently.
Minimum Qualifications:
Required Qualifications:
• Bachelor’s degree in education, administration, guidance, or counseling required.
• Minimum of two (2) years of relevant professional experience working with a TRIO program or program with a similar target population.
• Experience with community engagement.
Required Management/Training:
• Experience or academic coursework in providing academic, job, and transfer coaching.
• Upon hire, must complete Jefferson’s Academic Advising training within 60 days of employment.
Preferred Qualifications:• Personal experience with homelessness, food insecurity, poverty, caregiving while working/going to school, or other barriers experienced by SSS-eligible students.
Preferred Skills and Attributes:
Must be proficient with Microsoft Office and experience with PeopleSoft or other student information systems is preferred. Candidates with higher education backgrounds are encouraged to apply.
Additional Skills Requested:Physical Requirements:
Comfortable environment and sedentary work: no unusual physical requirements
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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