Edtech.com's Summary

Kentucky Community & Technical College System is hiring a Student Support Specialist II. The role sits in the Learning Space at Madisonville Community College, where it coordinates tutoring, instructional technology help, and student success workshops that support student learning, persistence, and completion. The specialist also helps the Learning Space coordinator meet the objectives of the college’s Title III grant.

Highlights

Coordinate in-person and virtual tutoring programs so students have equitable access to academic assistance, and recruit, train, schedule, and supervise the tutors.
Create and maintain academic support resources for tutors, along with subject-specific instructional resources.
Monitor tutoring utilization, participation, and student success outcomes, and collect and analyze that data for assessment, reporting, and continuous improvement.
Support learning lab operations by working with Information Technology staff on the software, hardware, and technology resources students need.
Provide Blackboard support for faculty and students, and train staff on student account setup, access, authentication, and basic technology troubleshooting.
Develop and facilitate student success workshops on learning strategies and academic preparedness, and assist with student orientation and related programs.
Collaborate with faculty and the retention specialist on timely academic interventions and referrals.
Bachelor’s degree in a related area and two years of related experience, with excellent interpersonal, oral, and written skills and the ability to work with limited direction.
Pay of $40,000 for a 12-month, 37.5-hour-per-week, on-site position at the North Campus, with travel required.
Benefits include a 403(b) retirement plan with a 10% employer match on a 5% employee contribution, and tuition reimbursement or waiver for employees, spouses, and dependents.

Student Support Specialist II Full Description

Student Support Specialist II

Salary Range: $40,000

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Madisonville Community College

Campus Location: North Campus

Department: Student Services - Learning Space

Total Rewards

Madisonville Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

Exceptional health care, vision, and dental coverage for you and your family
Tuition reimbursement/waiver for you, your spouse, and dependents
403(b) retirement plan: a 5% employee contribution receives a 10% employer match
Vacation/Sick Time
Work-Life Balance
9.5 Paid Holidays
2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
Employee Assistance Program

Job Summary

Coordinates and supports the delivery of comprehensive academic support services, including tutoring, instructional technology assistance, and student success workshops, to promote student learning, persistence, and completion. Travel is required.

Job Duties:

Assist the coordinator of The Learning Space in addressing Title III grant objectives and delivering academic support services that promote student persistence, retention, and completion.
Deliver and coordinate comprehensive academic support services that promote persistence, retention, and completion.
Coordinate in-person and virtual tutoring programs to ensure equitable student access to academic assistance.
Recruit, train, schedule, and supervise tutors.
Create and maintain academic support resources for tutors and subject-specific instructional resources.
Monitor tutoring utilization, participation, and student success outcomes using data-informed practices.
Support learning lab operations, including coordination with Information Technology staff on software, hardware, and technology resources needed by students.
Train staff on student account setup, access, authentication processes, and basic technology troubleshooting.
Provide Blackboard support for faculty and students.
Develop and facilitate student success workshops, including learning strategies, and academic preparedness; assist with student orientation and related programs.
Collect, maintain, and analyze tutoring and academic support data for assessment, reporting, and continuous improvement efforts.
Collaborate with faculty and the retention specialist to provide timely academic interventions and referrals.
Demonstrate excellent interpersonal, oral, and written skills.
Demonstrate ability to work with limited direction.

Minimum Qualifications:

Bachelor’s degree in related area and two years of related experience.

To Apply:

Please visit our website to make application online: https://careers.kctcs.edu/madisonville

Application Deadline: November 24, 2026

Applicants will be notified if selected for an interview. Search may be extended if additional candidates are needed.

Application Process:

Applicants must complete and submit:

Online application – https://careers.kctcs.edu/madisonville
Cover letter
Resume/CV, Copy of all college transcripts. Official transcripts needed within 30 days of hire.
Kentucky State Law requires state and national pre-employment background checks as a condition of employment.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

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Student Support Specialist II

Edtech.com's Summary

Student Support Specialist II Full Description

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