Kentucky Community & Technical College System
Student Support Specialist II (Success Coach)
🇺🇸
Morehead, KY
🕑
Full-Time
💰
$38K
💻
Academic Advising
🗓️
August 7th, 2026
Edtech.com's Summary
Maysville Community & Technical College is hiring a Student Support Specialist II (Success Coach) to provide comprehensive support to students through proactive communication via various channels including in-person and virtual meetings. The role involves assisting students with scheduling, addressing their questions and concerns, identifying those at risk of academic failure, and implementing strategies to promote their success primarily on the Rowan campus.
Highlights
- Maintain direct contact and provide guidance to Rowan Campus students to improve academic success, including monitoring attendance and progress.
- Assist in developing success center operations and early intervention processes.
- Coordinate student success services such as Accessibility Services and Tutoring.
- Maintain knowledge of Business and Related Technologies Division programs and collaborate with program faculty.
- Provide support through in-person, virtual, phone, and email communications.
- Minimum qualification: Bachelor's Degree in a related field with 2 years of experience.
- Preferred qualification: Bachelor's Degree with 2-4 years of related experience.
- Additional skills requested include problem-solving, communication, time management, adaptability, and confidentiality.
- Annual salary of $37,944 with a 12-month contract and standard 37.5 hours per week.
- Offers competitive benefits including health, vision, dental coverage, tuition reimbursement, retirement plan with employer match, paid holidays, vacation/sick time, and employee assistance program.
Student Support Specialist II (Success Coach) Full Description
Title: Student Support Specialist II (Success Coach)
Salary Range: $37,944
Contract Term Length: 12 Months
Standard Hours: 37.5
Work Location: On-Site
FLSA Status: Non-Exempt
College: Maysville Community & Technical College
Campus Location: Rowan Technical College
Department: Student Services
Total Rewards
Maysville Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
MCTC is seeking a Student Support Specialist II to provide comprehensive support to students through proactive, high-volume communication via in-person meetings, virtual meetings, phone, and email. Key responsibilities include assisting new and continuing students with scheduling, responding to student questions and requests, identifying students who may be at risk for academic failure, and implementing strategies that promote student success.
This position will primarily serve students on the Rowan campus of MCTC. This is an in-person role that requires a regular on-campus presence and may not eligible for remote work. The position is based primarily in a professional office environment.
Job Duties:
1. Maintain direct contact and provide guidance and support to Rowan Campus students to improve student success. This includes: monitoring attendance and academic progress; discussing and supporting the student as they resolve issues that occur in the classroom environment; informing and connecting students to available academic and well-being resources; advising; and helping students develop individual student success and SAP plans.
2. Assist in the development of the success center operations, including the process for early intervention and reporting
3. Assist the success coaching team in coordinating student success services, including: Accessibility Services, Tutoring, etc..
4. Maintain an in-depth understanding of all Business and Related Technologies Division programs, including pre-requisite and program courses, admissions processes, program requirements, and workforce needs. Maintain relationships with program faculty to support and connect students
5. Other duties as assigned
Minimum Qualifications:Bachelor's Degree in related field (education, counseling) and 2 years of experience.
Preferred Qualifications:Bachelor's Degree in related field (education, counseling, etc.) and 2-4 years of experience.
Additional Skills Requested:Problem-solving skills, communication, time-management, adaptability, confidentiality, etc.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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