Success Coach (PSS3), Rowan Online

🇺🇸 Hybrid - Glassboro, NJ

🕑 Full-Time

💰 $62K - $71K

💻 Academic Advising

🗓️ June 16th, 2025

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Edtech.com's Summary

Rowan University is hiring a Success Coach (PSS3), Rowan Online. The role involves providing personalized guidance, motivation, and support to online students from enrollment through graduation. The Success Coach proactively engages students, assists in academic planning, connects them with resources, and helps overcome challenges to promote their academic success.

Highlights

Conduct proactive outreach and engagement with Rowan Online students to support academic planning and well-being.
Manage assigned students across degree and certificate programs, maintaining frequent communication through phone, email, text, and virtual meetings.
Provide personalized degree planning, registration assistance, and resource navigation to ensure timely graduation progress.
Serve as a liaison from admission confirmation to first-term registration, including preliminary transfer credit estimates.
Use data reports and dashboards to identify and assist at-risk students, documenting all interactions in the system of record.
Coordinate and participate in student engagement activities such as orientations and recruitment events.
Required qualifications include a bachelor's degree and at least one year of experience in academic advising or related student support roles.
Preferred qualifications include a master's degree in a related field, experience with adult and online students, and strong technology proficiency with student information systems and CRM tools like Starfish and Banner.
The annual salary ranges from $61,674.63 to $70,933.34 based on qualifications and experience.
Benefits include state health, dental, and retirement plans, paid time off, and tuition reimbursement options for employees and their families.