Edtech.com's Summary

Bluum is hiring a Supervisor, Customer Success to oversee day-to-day customer-facing operations and directly contribute to sales administration functions. The role balances managing the Sales Administration team and individual execution to ensure timely and accurate sales order management, customer support, and issue resolution while driving team performance and operational improvements.

Highlights

Supervise and support the Sales Administration team on daily operational activities
Manage sales order processing, customer support, and issue resolution
Step into team workflows to meet service levels and business demands
Monitor team workload, priorities, and performance metrics including KPIs and SLAs
Provide real-time coaching, training, and onboarding support
Partner cross-functionally with Sales, Operations, and Finance to resolve challenges
Proficiency required in ERP/CRM systems (NetSuite preferred) and Microsoft Office
Bachelor’s degree in business or related field, or equivalent experience
3–5+ years experience in sales administration, operations, or customer support, with supervisory experience preferred
Experience in VAR or channel environments preferred

Supervisor, Customer Success Full Description

Supervisor, Customer Success

Job Category: Operations

Requisition Number: MANAG002019

Full-Time

Hybrid

Phoenix, AZ

Phoenix, AZ 85040, USA

Job Details

Description

Position Summary

Hybrid

The Supervisor, Sales Administration is responsible for overseeing day-to-day customer-facing operational activities while also contributing directly to core Sales Administration functions. This role operates as a player-coach, balancing individual execution with team oversight to ensure accurate, timely, and high-quality support across quoting, sales order management, and customer support.

This position plays a critical role in maintaining service levels, supporting team performance, and delivering a positive customer experience, while partnering with leadership on operational improvements and team development.

Responsibilities

Provide day-to-day supervision, guidance, and support for Sales Administration team members
Oversee and support execution of core functions, including:
- Sales Order Management
- Customer support and issue resolution
Directly contribute to transactional work and step into team workflows as needed to meet service levels and business demand
Monitor team workload, queues, and priorities to ensure timely and accurate completion of work
Serve as the first point of escalation for team and customer issues; resolve or elevate as appropriate
Deliver real-time coaching, feedback, and support to drive performance, quality, and consistency
Support onboarding and training of new team members
Track and maintain team-level KPIs, SLAs, and productivity metrics; provide visibility to Manager
Ensure adherence to established processes, systems, and best practices
Identify and escalate process gaps, inefficiencies, and system issues
Partner cross-functionally with Sales, Operations, and Finance to resolve day-to-day execution challenges
Assist with scheduling, workload balancing, and coverage planning
Complete administrative responsibilities, including time and attendance tracking and performance documentation
Model Bluum’s core values and contribute to a positive, collaborative team environment
Support continuous improvement initiatives and participate in projects as assigned

Education & Skill Requirements

Bachelor’s degree in business or related field, or equivalent experience
3–5+ years of experience in sales administration, operations, or customer support
Prior experience in a lead or supervisory capacity preferred
Experience in a VAR or channel environment preferred
Proficiency in ERP/CRM systems (NetSuite preferred), Microsoft Office
Strong attention to detail with the ability to manage both individual workload and team support responsibilities
Effective problem-solving and prioritization skills in a fast-paced, high-volume environment
Strong communication and interpersonal skills, with the ability to coach and support team members

Travel

Minimal, as needed

Core Values

Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood. That’s how we build trust and better solutions.
Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.
Do What’s Right - We act with integrity, even when it’s hard. We’re honest, ethical, and guided by what’s best for our customers, our team, our partners, and the students we serve – always.
Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seek feedback and stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.
Win as a Team - We're in this together. We put the mission and the team first. We make decisions that benefit our customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain.

Training

It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

Supervisor, Customer Success

Job Category: Operations

Requisition Number: MANAG002019

Full-Time

Hybrid

Phoenix, AZ

Phoenix, AZ 85040, USA

Job Details

Description

Position Summary

Hybrid

Responsibilities

Provide day-to-day supervision, guidance, and support for Sales Administration team members
Oversee and support execution of core functions, including:
- Sales Order Management
- Customer support and issue resolution
Directly contribute to transactional work and step into team workflows as needed to meet service levels and business demand
Monitor team workload, queues, and priorities to ensure timely and accurate completion of work
Serve as the first point of escalation for team and customer issues; resolve or elevate as appropriate
Deliver real-time coaching, feedback, and support to drive performance, quality, and consistency
Support onboarding and training of new team members
Track and maintain team-level KPIs, SLAs, and productivity metrics; provide visibility to Manager
Ensure adherence to established processes, systems, and best practices
Identify and escalate process gaps, inefficiencies, and system issues
Partner cross-functionally with Sales, Operations, and Finance to resolve day-to-day execution challenges
Assist with scheduling, workload balancing, and coverage planning
Complete administrative responsibilities, including time and attendance tracking and performance documentation
Model Bluum’s core values and contribute to a positive, collaborative team environment
Support continuous improvement initiatives and participate in projects as assigned

Education & Skill Requirements

Bachelor’s degree in business or related field, or equivalent experience
3–5+ years of experience in sales administration, operations, or customer support
Prior experience in a lead or supervisory capacity preferred
Experience in a VAR or channel environment preferred
Proficiency in ERP/CRM systems (NetSuite preferred), Microsoft Office
Strong attention to detail with the ability to manage both individual workload and team support responsibilities
Effective problem-solving and prioritization skills in a fast-paced, high-volume environment
Strong communication and interpersonal skills, with the ability to coach and support team members

Travel

Minimal, as needed

Core Values

Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood. That’s how we build trust and better solutions.
Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.
Do What’s Right - We act with integrity, even when it’s hard. We’re honest, ethical, and guided by what’s best for our customers, our team, our partners, and the students we serve – always.
Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seek feedback and stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.
Win as a Team - We're in this together. We put the mission and the team first. We make decisions that benefit our customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain.

Training

It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

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