Stride
Supervisor Document Processor
🇺🇸 Remote - US
🕑 Full-Time
💰 $52K - $69K
💻 Project Management
🗓️ June 12th, 2025
Edtech.com's Summary
K12, a Stride Company is hiring a Supervisor Document Processor. The role involves managing a team of Document Processors who review and process enrollment applications, maintain student files, and ensure compliance with processing guidelines. The Supervisor provides support and coaching to ensure high performance levels, conducts quality assurance, and handles escalations. The position also requires supervising a team, conducting performance reviews, and onboarding new staff.
Highlights
- Main responsibilities include managing the Document Processing team, ensuring compliance, and improving customer experience.
- Requires strong knowledge of Microsoft Office, web proficiency, and enrollment systems.
- Compensation ranges from $51,722.00 to $68,963.00 with potential bonuses.
- Minimum qualifications include a High School Diploma/GED and 4 years of relevant experience; an Associate degree is preferred.
- Offers benefits like health benefits, retirement contributions, and paid time off.
- Requires maintenance of high-speed internet connection and the capability to work in a distraction-free home environment.
- Physical requirements include sedentary work and extensive computer usage.
- Ability to perform supervisory responsibilities, such as hiring and training staff.
- Expected to possess strong verbal and written communication skills.
Supervisor Document Processor Full Description
Supervisor Document Processor
US Nationwide - Remote
Full time
Job Description
The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.
The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.
The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12. We want you to be a part of our talented team!
The mission of Stride K12 schools is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Maintains complete knowledge of compliance and eligibility for student related enrollment using the K12 Document Processing Guidelines, along with Knowledge Base tools.
- Maintains strong knowledge of the education industry, trends, competitors, products and can convey that intelligence to the team;
- Works to ensure Document Processor performance meets and/or exceeds established department goals; and that school and state compliancy requirements are met for all incoming enrollment documents.
- Monitors document review and performs regular quality assurance and coaching to ensure customer service and productivity levels are met;
- Assists with new Document Processing on-boarding and training and prioritizes on-going coaching activities for maximum impact and highest quality.
- Ensures Document Processors achieve expected levels for processing documents received, and schedule adherence
- Conducts annual performance reviews (quantitative and qualitative) and identifies team members for advancement; initiates training programs geared towards career progression;
- Completes a variety of administrative tasks, such as: maintaining employee information cards, crafting corrective active documentation, coaching, monitoring, reporting, etc.
- Serves as a subject matter expert on key information, managing changes and updates for Document Processors as needed;
- Manages all Document Processing-level escalations and issues;
- Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies/projects to improve all customers experience
Supervisory Responsibilities: Directly supervises 15 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MINIMUM REQUIRED QUALIFICATIONS:
- High School Diploma / GED and relevant work experience, OR
- Minimum of 4 years' experience in a similar call center role
Certificates and Licenses: None required.
SYSTEM REQUIREMENTS:
- Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
- Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
- Ethernet connection is preferred.
OTHER REQUIRED QUALIFICATIONS:
- Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
- Ability to maintain a professional home office without distraction during our hours of operation
- Attend virtual training via web cam
- Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
- Strong verbal and written communication skills
- Knowledge of current Enrollment and / or Online School Systems (Internal / External)
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
- Ability to clear required background check
DESIRED QUALIFICATIONS:
- Associate degree or higher in related field
- Management experience
- Strong analytical skills
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is virtual and open to residents of the 50 states, D.C.
COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
We anticipate the salary range to be $51,722.00 - 68,963.00. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Regular
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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